The Employee Experience Design Global HR team at Manulife is dedicated to creating exceptional experiences for our colleagues. We focus on understanding employee needs, simplifying complexities, and enabling personalized, curated experiences that matter most.

About the Role:

This role offers a unique opportunity to enhance our learning and talent management capabilities. You will work with advanced technology solutions and collaborate with cross-functional teams to drive impactful results.

Key Responsibilities:

• Enablement Lead: Oversee learning, development, and talent systems, ensuring alignment with the Talent and Development Center of Excellence.

• Technical Support: Provide consultative support and business analysis to design and implement strategic solutions.

• Collaboration: Work with cross-functional teams to collect business requirements, develop, test, and deploy solutions that enhance learning and talent management.

• Risk Management: Facilitate privacy impact assessments, risk reviews, and participate in vendor release activities.

• Stakeholder Communication: Influence and communicate effectively with stakeholders at all levels to drive project success.

• GenAI Technologies: Understand and leverage GenAI technologies, including model development, API integration, and deployment.

• Data Analysis: Analyze and interpret data to inform L&D technology strategies and measure the effectiveness of initiatives.

• Future Skills: Anticipate future skill requirements and develop technology strategies for upskilling and reskilling.

• Continuous Improvement: Lead initiatives that leverage GenAI to create innovative learning solutions.

• Agile Methodologies: Utilize agile methodologies and work within self-managed technology teams to deliver high-quality solutions.

• Strategic Planning: Participate in HR Technology Book of Work planning efforts and influence the technology roadmap.

• Subject Matter Expert: Serve as a technology expert across Talent Management, Performance Enablement, Development, and Culture domains.

Qualifications:

• Bachelor’s degree in Human Resources, Computer Science, Information Systems, or a related field.

• 5+ years of experience with Learning and Talent Management technologies in global, large-scale initiatives.

• Proven experience in system development lifecycle, process re-engineering, and technology implementations.

• Strong understanding of Learning and Talent Management processes and technologies (e.g., Workday, EdCast, Cornerstone).

• Excellent communication, consultative, and interpersonal skills.

• Strategic thinking and results-driven mindset.

• Experience with agile or self-managed technology teams.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Certifications in Human Centered Design, CHRP/CHRL, or PMP are an asset.

• Experience in insurance, financial, or highly regulated environments is preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.