We are seeking a detail-oriented and proactive Operational Risk & Control Specialist to join our Risk and Control Governance team!

In this pivotal role, you will contribute to the execution of our business unit's Risk Management Framework, ensuring our operations are safeguarded against potential risks.

You will play a key role in supporting the review of both internal and external operational risk incidents, acting as a vital liaison on behalf of the business. Your expertise will help ensure that our team not only understands its risks but also implements robust standards, controls, and practices to effectively mitigate them. By doing so, you will support the achievement of our strategic objectives and drive the success of our organization.

If you are passionate about risk management and have a keen eye for detail, we invite you to apply for this exciting opportunity!

*This is a hybrid opportunity (Tues, Wed, Thurs in office).

Position Responsibilities:

• Execute core elements of the business unit Risk Management Framework.

• Review internal and external operational risk incidents/errors for lessons learned and opportunities to implement new preventive and detective controls.

• Participate in risk control assessments, utilizing process documentation and analysis techniques, and making business recommendations for improvement

• Maintain awareness of risk and control issues within the business/function, whether identified internally or through audit findings.

• Maintain effective business relationships with internal business and functional support areas and develop and deliver presentations to senior audiences.

• Support projects and business changes that may impact key risks or internal controls, ensuring the risk profile is maintained.

• Participate in various meetings related to operational risk and control matters.

Required Qualifications:

• Experience in risk management, internal controls, or audit functions within a corporate environment.

• Strong analytical skills with the ability to assess processes, identify risks, and propose improvements.

• Excellent communication skills, both written and verbal, with the ability to develop and deliver presentations to senior audiences.

• Detail-oriented with strong organizational skills.

• Proactive and self-motivated, with the ability to work independently and as part of a team.

Preferred qualifications:

• Bachelor’s degree in Business, Finance, Accounting, or a related field are preferred.

• Advanced degrees or relevant certifications (e.g., CPA, CIA, Risk Management Certification) are a plus.

• Understanding of retirement plan services operations is advantageous.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.