Competition # : 45866
Department: Service Nova Scotia
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 27-May-25 (Applications are accepted until 11:59 PM Atlantic Time)
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
To learn more about our department, please click here: Department of Service Nova Scotia - Government of Nova Scotia
Reporting to the Manager of Operations Support (Business Programs), as Operational Analyst, you are responsible for working with and providing support concurrently for Citizen Services teams, Citizens and multiple Program Owners. You will develop effective, efficient processes to support service delivery outcomes across various channels.
This position requires a bachelor’s degree plus five (5) years related experience or an equivalent combination of training and experience. To be considered for this opportunity, you think analytically, conceptually, and innovate while developing practical solutions for service delivery. You develop and use tools (Excel, Tableau or Cognos) to analyze, measure and improve business processes. In addition, the successful applicant will have proficient written, verbal, listening and interpersonal skills. You demonstrate sound judgment in assessing options and impacts to provide solid advice to management. You are self-motivated with the ability to work independently as well as in teams, possessing a high degree of initiative, objectivity. You can manage multiple initiatives while prioritizing to ensure they are completed on schedule. You have experience creating process documentation and delivering training. Further, you should have knowledge of the policies and processing systems utilized within the service delivery units in the Business Registration Unit.
The following will be considered assets:
· Education, training and/or experience with project management or Service Design methodologies
· A background in process improvement with Lean Six Sigma and DMAIC methodology
· Experience using data to create dashboards
· Knowledge of Word, PowerPoint, Visio Professional, Outlook, TEAMS, Power BI, Adobe Pro and high level of proficiency in Excel, along with financial analysis
· Experience working in government and/or regulatory setting
· A strong working knowledge of SharePoint
Candidates should identify specific information technology, software skills and technical capabilities in their cover letter that would be considered an asset in this position.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short- and Long-Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
This is a permanent position based in Halifax, Nova Scotia
Pay Grade: PR 13
Salary Range: $2,556.10 - $3,107.16 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application. We are committed to providing an inclusive and accessible recruitment process. If you require an accommodation throughout the recruitment process, please let us know.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Email: competitions@novascotia.ca