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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. 

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.   

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

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We are looking for a Coordinator, Clinical Quality (1 year term).

The Coordinator, Clinical Quality maintains and continually updates the design, development and implementation of the Continuous Quality Improvement (CQI) program focusing particularly on the areas of clinical excellence and patient and community satisfaction; initiates internal clinical investigations; develops and undertakes reviews and audits to ensure policies, procedures and standards are adhered to; undertakes research and develops collaborative networks with internal and external stakeholders; and develops recommendations to track and report on information gathered.

The Coordinator is crucial to the development and maintenance of a systematic clinical care review program. It includes the responsibility of conducting random and targeted audits to assess compliance with approved patient care guidelines, documentation standards and service performance targets to identify deficiencies, anomalies, risks and gaps; and to identify, recommend, and implement corrective action that could be at the individual (e.g. training interventions) or system (e.g. policy changes) levels.

As employees of MHSNB, we are accountable to our patients and co-workers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

In this role, your main responsibilities include, but are not limited to, the following:

• Design and implement risk management initiatives covering clinical service delivery and patient care equipment aspects of paramedic services;
• Facilitate ongoing change and process re-engineering within a performance-based, continuous quality improvement system and follows up to ensure that interventions undertaken are effective and identified issues/concerns are resolved;
• Manage and direct Field Training Paramedic workload and monitor performance based on contract agreement in relation to retrospective call documentation reviews;
• Complete PCP and/or ACP audits, field assessments, as well as feedback to employees.  Ongoing assessment of service rendered against established procedures, protocols and standards to identify areas of deficiency and non-compliance.  Using these findings, makes recommendations for emerging training needs for ACPs and PCPs.  
• Provide input on annual paramedic performance evaluations, new employee/probationary evaluations, recommending extensions or remediation;
• Undertake research and work collaboratively with the Office of the Provincial Medical Director (OPMD) and provincial paramedic organizations to identify, assess, evaluate and recommend clinical and professional standards and protocols appropriate to New Brunswick;
• Develop proposals, strategies, and recommendations, based on industry benchmarks, best practices, and OPMD requirements;
• Complete scheduled and ad hoc reports internally to SMT as well as externally to DH and other stakeholders as required;
• Assist in identifying professional development priorities and/or prepares and delivers presentations as a result of trends identified during audits or investigations;
• Identify, recommend, and support the development of new employee orientations, procedures and policies;
• Supervise, gather, and analyze clinical and operational data and statistics as well as maintain reporting mechanisms;
• Audit and review for compliance policies and procedures to mitigate risk and enhance service delivery;
• Initiate and conduct investigations, resolving and reporting on applicable patient or external stakeholder complaints and unusual clinical occurrences encountered by paramedics;
• Collaborate during investigations of more complex and/or high profile complaints, occurrences and incidents;
• Recommend re-training particulars for individual paramedics involved in occurrences;
• Assist Operations in liaising and resolving issues with hospitals, other health professionals, and allied emergency response providers;
• Represent the TQA department and ANB on committees, public events and task forces etc.;
• Carry out the duties and responsibilities of an active paramedic in accordance with the requirements to maintain certification;
• Participate in the provincial monthly reconciliation of controlled pharmaceuticals as required;
• Act on behalf of the Director as assigned.

 As the ideal candidate for this position, you possess:

• Post-secondary education, plus successful completion of an approved Primary Care Paramedic or Advanced Care Paramedic program;
• Registered with PANB as a Primary Care Paramedic or Advanced Care Paramedic (preferred);
• Minimum five years of paramedic field experience, with two to three (2-3) years in a leadership role;
• Experience in quality assurance/improvement and investigatory and auditing techniques working with outcome-based goals.
• Ability to analyze data emanating from a variety of sources;
• Innovative and creative in developing quality assurance and improvement programs;
• Work with a variety of software application to support data collection, analysis and presentation;
• Exceptional written and verbal communication skills, including presentation skills;
• Project management and time management skills;
• Interact effectively with others;
• Problem solver, self-directed, independent and resourceful;
• Well organized with a high level of attention to detail;
• Leadership abilities with a proven track record for inspiring and motivating others;
• Understanding of business process review, evaluation and change management concepts and methodologies;
• Familiar with concepts of quality assurance, quality improvement and performance-based systems;
• Bilingualism is an asset.

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If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now. 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.