Job Detail
Bilingual BMO Insurance Service Centre (BISC) Analyst - R250012638 Toronto
BMO Bank of Montreal
Toronto, Ontario
Bilingual BMO Insurance Service Centre (BISC) Analyst - R250012638 Toronto
BMO Bank of Montreal
Toronto, Ontario
Salary: $37,500.00 - $69,500.00
05/26/2025Address:250 Yonge StreetWealth Sales & ServiceThe BMO Insurance Service Center (BISC) Analyst will play a key role in supporting the bank's purpose of "Boldly Grow the Good in Business and Life.” As an integral member of the BMO Retail Insurance Operations Team, the BISC Analyst is responsible for handling customer inquiries, supporting internal partners, processing complex insurance transactions, and investigating complaints related to insurance products and services. This role also helps drive customer retention through proactive outreach and by delivering customer-first solutions.
Key Responsibilities
Operations:
- Handle complex insurance inquiries and process non-routine transaction accurately
- Investigate escalated complaints and provide resolution recommendations to management
- Analyze reports to support compliance and identify process improvements
- Collaborate with internal teams and insurance partners to meet service goals
- Prioritize tasks to meet Standard level agreement (SLA), escalate issues as needed
- Support training, process updates, and operational improvements
- Ensure adherence to policies, procedures, and regulatory requirements
Customer Interactions & Retention:
- Deliver professional, empathetic service across phone, email, and written channels
- Engage with customers to understand insurance needs and offer tailored solutions, using a consultative, client - first approach
- Conduct proactive outreach to educate customer on insurance benefits
- Provide product guidance to support branch teams and retention goals
- Log and track all interactions for reporting and insights
- Resolve complaints with customer first approach to ensure satisfaction
Qualifications:
- 2-3 years of experience in insurance, financial services, or customer operations
- In-depth knowledge of Creditor Insurance Products
- Strong analytical, problem-solving and communication skills
- Bilingual (English/French) preferred
- Confidence in handling sensitive matters independently and professionally
- Experience in customer retention, complaint resolution is an asset
- Tech-savvy with comfort using CRM platforms, digital tools, and virtual client engagement methods
- Growth mindset with a genuine passion for continuous learning and career advancement
Why Work at BMO:
- Be part of a purpose-driven organization focused on helping customers and communities
- Work in a supportive and inclusive team environment that values teamwork and personal growth
- Access career development, training, and advancement opportunities
- Make a meaningful impact through customer-focused problem solving
- Contribute to an organization that values innovation, integrity and continuous improvement
$37,500.00 - $69,500.00SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Diversity and Recruitment Team
E mail: diversity.recruitment@bmo.com
Introduce Yourself to BMO (Military/Veterans)
About BMO Bank of Montreal
Careers for service members, veterans and their families
We’re proud to be the official bank of the Canadian Defence Community – and that goes beyond supporting your financial well-being. We value the skills you’ve earned in the military, and we’re here to help as you move into the next stage of your professional life.
BMO is a Poppy Campaign partner and invests over $265k per year in 3+ signature sponsorship properties, including the Canada Army Run, the Navy Bike Ride, and the RCAF Run.
- Next February, BMO will proudly support Veterans as an official Gold Sponsor of the Invictus Games – Vancouver Whistler 2025 which will welcome more than 500 competitors from 25 nations to experience the first ever Winter Games in Invictus Games history. The Games will also raise awareness of Indigenous CAF members and highlight the extraordinary service of Indigenous Veterans dating back over 200 years.
- We have committed over $2.25 million in major gifts in recent past, including pledges to Homes for Heroes and Canada Company.
At BMO, you’ll have the opportunity to use your commitment, discipline, and dedication to teamwork to make a difference. Come and grow your career with us.
