Accenture Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement, and human resources. Depending on the role, Outsourcing professionals may be based at a client’s office or in one of Accenture’s Intelligent Operations centers around the world.
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality, and overall continuous process improvement.
your responsibilities include:
Learn and understand policies, procedures, and systems, including but not limited to Workday, Workday Time Tracking, STAS/Persona, and Kronos.
Learn, understand and self-document payroll policies and procedures by self-education through all available tools (NPI, Academy, job aids, training, sharing of internal knowledge, etc.).
Ensure daily tasks are executed within the company's standard operating procedures and service level agreements.
Meet the departmental SLA of the team.
Share acquired knowledge with team members.
Support through the buddy system new hires.
Understand and review daily tasks while capturing and reporting concerns of issues to leadership.
Find solutions to issues, using judgment to identify the correct solutions and understanding the impact on other departments with the support of the leadership team.
Provide timely recommendations upon analyzing qualitative and quantitative information.
Recommend process improvement and identify opportunities to attain efficiencies; seek opportunities to existing processes within the role/assigned tasks.
Build collaborative relationships within the team to facilitate the flow of information; develop and maintain internal/external business relationships.
Provide internal and external customer service to promote the understanding of the payroll support model.
Demonstrate commitment; continuously contribute to ideas and remain open to others' opinions; seek to understand others' motivation.
Share and present relevant information; organize ideas and present information as requested
Reply and acknowledge overall communication through all channels in a timely and respectful manner without delays.
Solve issues with medium complexity independently; assume personal responsibility and accountability.
Ensure completed work is in line with expectations; establish self-discipline within processes by setting up controls and deadlines.
Demonstrate understanding of team's goals and objectives; align own action plan with team goals and objectives.
Understand the overall business (Banners, internal and external stakeholders).
Attending weekly Huddles and Town Halls.
Be proactive with raising issues and questions (and bring solutions to the table when you can).
Stand behind the organization's decisions and work toward their realization, even if you would have chosen a different direction, but speak up when you feel things are not right.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Richard Murray
Email: richard.a.murray@accenture.com
Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.
We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.