We are seeking an experienced and dynamic project manager to join our fund solutions operations team, which is committed to supporting middle and back-office functions. This individual will be responsible for leading and managing both small and large-scale projects that enhance the efficiency and effectiveness of our fund operations and support business strategic initiatives. In addition to project management, the candidate will serve as a business analyst, working closely with business partners to understand and improve their processes.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

Key Responsibilities:

Project Management:

• Lead cross-functional projects and initiatives, managing high-risk initiatives related to fund operations, technology implementations, regulatory changes, vendor onboarding/offboarding, and product events. This includes investment, compliance, IT, and operations, to ensure project objectives are met.

• Lead the planning, execution, and closure of strategic business initiative and fund operation projects, ensuring alignment with organizational goals and regulatory requirements.

• Provide transparency through discussions and dashboards to highlight project status, upcoming events, and risks.

• Escalate issues promptly that may impact project delivery, with recommendations on mitigation strategies.

• Communicate project status, risks, and issues effectively to stakeholders and senior management.

• Manage project scope, timelines, risks, and budget to ensure successful project delivery.

Business Analyst:

• Collaborate with business partners to understand their processes, identify inefficiencies, and gather requirements for process improvements.

• Analyze existing processes and develop recommendations for enhancements to optimize operational efficiency and effectiveness.

• Maintain a good understanding of fund operation processes, controls and risk management.

• Understand the needs, priorities, and challenges of each function within the operations team to evaluate and determine solutions for improving operational workflows through process changes, technology deployment, and personnel adjustments.

• Drive continuous improvement initiatives by implementing innovative solutions to streamline operations.

• Act as a liaise between business partners and IT Agile squads to ensure requirements are understood and objectives are met within the agreed timeline.

• Ability to lead change, develop and execute strategic and tactical plans, and resolve conflicts.

Qualifications:

• Bachelor’s degree in finance, accounting, business, or a related field

• 5+ years of experience in fund operations, audit, project management and/or business analysis within the asset management or financial services industry

• Proven track record of successfully managing complex fund operation projects and driving business process improvements.

• Strong understanding of fund operations, investment products, and regulatory requirements.

• Excellent communication, analytical, and interpersonal skills.

• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

• Proficiency in project management and business analysis methodologies, tools and software.

• Familiar with automation tools, machine learning, and AI, a plus

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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