Become a key player in our dynamic Culture and Engagement team as a Senior Analyst, where your contributions will help foster an inspiring and high-performing workplace.

We're looking for a strategic thinker with a passion for supporting impactful programs and initiatives.

In this role, you'll collaborate with diverse stakeholders to enhance our organizational culture, streamline processes, and deliver innovative solutions. If you have a keen eye for detail, strong communication skills, and a desire to make a tangible difference in a vibrant environment, we want you to join our team!

Position Responsibilities:

• Manage the day-to-day execution of Culture and Engagement programs by working closely with the various Program Leads, global stakeholders, vendors and business partners on planning and implementation of programs.

• Act as producer and SME for the administration and management of virtual training and information sessions, including setting up virtual sessions and managing all technical aspects.

• Manage end to end content translation and review for programs, tools/resources and initiatives by interacting with Design team, HR Shared Services and internal and/or external translation services/vendors.

• Manage content updates by soliciting team for updates and program launch information; reviewing materials to ensure accuracy; performing ad hoc updates during off cycle reviews.

• Conduct research and focus groups, coordinating, collecting data, formulating results and presentations.

• Support inquiries related to Culture and Engagement programs.

• Manage team meetings and Townhall planning, and work with team members to assign facilitators and prepare content.

• Proactively identify opportunities and make recommendations for improving quality, effectiveness, and efficiency in current processes and workflows

• Perform internal testing, quality assurance, and other auditing functions to ensure the integrity of resource, tools and programs.

• Document and maintain system and procedural documentation and training.

Required Qualifications:

• 5+  years’ experience in managing and working on projects.

• Must be highly skilled in the use of Excel, Word and PowerPoint.

• Strong verbal and written communication skills, with the ability to present issues and trends to management and recommend solutions to improve and simplify business processes.

• Strong analytical and problem-solving skills are required. Effective time management skills. Ability to maintain composure and communicate effectively under stress; ability to perform effectively under competing and/or conflicting demands on time and self in a busy environment; skill and tact in dealing with others. 

• Demonstrates effective coping skills and an outward positive attitude toward work and change.

• Self-motivated, able to work independently with minimal supervision, and capable of making decisions based on developed skills and knowledge.

• Ability to quickly comprehend business processes, identify risk implications, analyze complex situations, and make beneficial and practical recommendations.

• Will work in global function as such flexibility is a must in interacting with teams across APAC, Europe, and the Americas.

Preferred Qualifications:

• Experience with HR programs would be an asset.

• Knowledge management skills would be an asset.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.