Altis has partnered with a top consulting client to hire an AML Team Leads on a contract that goes until the end of 2025. This is a remote role based in Toronto, Ontario, and the client is open to candidates working on assignment Canada-wide.
Roles and Responsibilities
Ensure all processes are executed in strict accordance with client contracts.
Conduct pre-shift briefings to align the team on key performance metrics and post-shift debriefs to reinforce quality and compliance with contract requirements.
Document and share key takeaways from team huddle meetings.
Prepare and present the team’s performance summary to the client at the end of each shift.
Maintain ongoing communication with the client, documenting updates and changes for seamless team implementation.
Monitor key process metrics, conduct root cause analysis (RCA), and implement improvements to enhance quality standards.
Develop and present weekly and monthly performance reports for client review.
Collaborate with internal stakeholders to proactively manage and resolve issues, ensuring smooth project execution and delivery.
Organize team engagement activities, such as Friday fun hours, to foster a positive work environment.
Identify automation opportunities within the account and escalate them to the manager for further evaluation.
Provide necessary data and insights to support automation initiatives.
Offer targeted coaching and feedback to underperforming team members to enhance their performance.
Prepare performance summaries to document and support improvement plans for low performers.
Identify training needs for new hires, track their progress, and ensure a smooth onboarding experience.
Deliver process and refresher training sessions to address capability gaps or update the team on policy/process changes from the client.
Manage stakeholder interactions effectively, ensuring clear communication and timely resolution of concerns.
Assist in resolving escalations by providing timely support and intervention.
Qualifications and Skills
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Altis Recruitment Team
Email: militaryfamilies@altis.com
613-230-3700
Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.