Job Detail
Account Specialist Collections Call Center – Bilingual (hybrid/remote) - R250011182 REMOTE/TELETRAVAIL
BMO Bank of Montreal
REMOTE/TELETRAVAIL, Prince Edward Island
Account Specialist Collections Call Center – Bilingual (hybrid/remote) - R250011182 REMOTE/TELETRAVAIL
BMO Bank of Montreal
REMOTE/TELETRAVAIL, Prince Edward Island
Salary: $35,000.00 - $52,000.00
Country: Canada
05/18/2025Address:VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMOCustomer Shared ServicesWe are looking for a dedicated Call Center Representative to join our team! In this role, you will engage with customers to assess their needs and deliver exceptional collections-related service to our valued BMO customers. Additionally, you will offer guidance on payment solutions and products that align with their goals.
Collaborate in a competitive environment to meet and exceed established performance metrics.
- Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
- Develops rapport and instils confidence with clients to develop credibility and earn their trust as relationship manager.
- Develops and maintains long-term, profitable relationships and expands share of wallet.
- Handles incoming calls in an informed, professional, and efficient manner.
- Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
- Provide guidance on payment solutions and products that align with their goals.
- Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
- Integrates marketing promotions and programs into customer conversations as appropriate.
- Analyzes data and information to provide insights and recommendations.
- Manages all transactions related to customer calls or refers to appropriate internal business groups.
- Escalates complex or unresolved customer situations to managers as required.
- Completes required documentation to ensure customer’s requests are accurately processed.
- Organizes work information to ensure accuracy and completeness.
- Follows documented policies and procedures to execute transactions, activities and processes.
- Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.
- Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.
- Maintains the confidentiality of customer and Bank information.
- Supports continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.
- Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.
- Completes complex & diverse tasks within given rules/limits.
- Analyzes issues and determines next steps; escalates as required.
- Broader work or accountabilities may be assigned as needed.
Qualifications:
- Typically, between 1 – 2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Working knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area.
- Knowledge of BMO products and services.
- Knowledge of competitive marketplace and trends in product offerings.
- Basic specialized knowledge.
- Verbal & written communication skills - Good.
- Organization skills - Good.
- Collaboration & team skills - Good.
- Analytical and problem-solving skills - Good.
$35,000.00 - $52,000.00SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Diversity and Recruitment Team
E mail: diversity.recruitment@bmo.com
Introduce Yourself to BMO (Military/Veterans)
About BMO Bank of Montreal
Careers for service members, veterans and their families
We’re proud to be the official bank of the Canadian Defence Community – and that goes beyond supporting your financial well-being. We value the skills you’ve earned in the military, and we’re here to help as you move into the next stage of your professional life.
BMO is a Poppy Campaign partner and invests over $265k per year in 3+ signature sponsorship properties, including the Canada Army Run, the Navy Bike Ride, and the RCAF Run.
- Next February, BMO will proudly support Veterans as an official Gold Sponsor of the Invictus Games – Vancouver Whistler 2025 which will welcome more than 500 competitors from 25 nations to experience the first ever Winter Games in Invictus Games history. The Games will also raise awareness of Indigenous CAF members and highlight the extraordinary service of Indigenous Veterans dating back over 200 years.
- We have committed over $2.25 million in major gifts in recent past, including pledges to Homes for Heroes and Canada Company.
At BMO, you’ll have the opportunity to use your commitment, discipline, and dedication to teamwork to make a difference. Come and grow your career with us.
