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Manager, Operations (6 month term)

Medavie

NB Campbellton, NB Campbellton

Manager, Operations (6 month term)

Medavie

NB Campbellton, NB Campbellton
 
Salary: Information not available
 
Country: Canada
 
NB Campbellton
Full time
Posted Today
R-254455

Position Type:

Temporary - Temporaire

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Closing date:

2025-05-18

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Medavie Health Services New Brunswick (MHSNB) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of EM/ANB, an integrated organization specializing in the delivery of primary health care services with the goal of facilitating access to quality care so that patients can achieve better health outcomes. MHSNB is fortunate to be able to count on the expertise of its employees who work passionately to build a healthier province. 

Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New Brunswick, the Extra-Mural Program and NB Health Link. Each advocates for a highly coordinated, quality service offering guided by a goal of continuous improvement across primary health care.   

Medavie Health Services is part of Medavie, a health services organization. Together with Medavie Blue Cross, we are committed to providing innovative solutions that will improve the health of all Canadians.

As a not-for-profit organization, Medavie is proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

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We are looking for an Operations Manager, Campbellton district (6 month term) to help us ensure patients receive exemplary, highly coordinated primary health care in the right place, from the right provider, at the right time.

Located in Campbellton, the incumbent will be responsible to manage staff and systems to meet the performance requirements of the ambulance service for the administrative area of Campbellton, Dalhousie and Belledune.  Reporting to the Regional Director, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels.  The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

The position entails, but is not limited to the following;

  • Sharing in the responsibility of on call coverage to all of required regions.
  • Ensuring that customer/patient service is a priority.
  • Successfully developing a customer/patient issue resolution process.
  • Managing the administrative area and dealing with employee and labour issues.
  • Overseeing and participating in the recruitment and selection process for site paramedic staff.
  • Demonstrating superior conflict resolution skills: balance assertiveness and sensitivity and successfully mediate conflicts.
  • Working with and developing effective teams.
  • Promoting awareness and compliance of company policies and procedures.
  • Providing back-up to working on the ambulances in emergencies. 

As the ideal candidate for this role, you:

  • Have completed an approved paramedic training program and are currently registered as a paramedic in the province of New Brunswick (or equivalent).
  • Possess a minimum of five years’ experience working as a paramedic with a minimum of three years in a progressively responsible leadership role.
  • Have proven experience in EMS management, information technology, finance, and human resources.
  • Possess a valid Class 4 driver’s license in New Brunswick (or equivalent).
  • Have the ability to exercise independent judgment and can problem solve with discretion.
  • Are committed to providing stellar levels of customer/patient service and have a passion for business growth within MHSNB.
  • Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
  • Are skilled in leading and developing staff.
  • Use a positive and creative approach to problem solving.
  • Possess outstanding communication, negotiating, and dispute resolution skills.
  • Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
  • Written and spoken competence in English and French is required.
  • A post-secondary education in business administration would be considered an asset. 
  • Regular business hours required, but some irregular hours can be expected. 
  • Travel required throughout New Brunswick.

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If you are interested in working with a dynamic team of professionals and possess the necessary qualifications, please apply now. 

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services New Brunswick is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!


Kristen Drapeau – Senior Recruitment Consultant

 

 

Kriysta Duguay – Recruiter 

Krysta.Duguay@medavie.bluecross.ca

 

About Medavie

Welcome to Medavie!

I would be happy to share and discuss our organization, current and future career opportunies.

Many of our roles are able to be remote (work from home) in Canada

- Kristen Drapeau, Senior Recruitment Consultant

-Krysta Duguay, Recruitment Consultant 

Who we are

We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.

We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.

We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.

 

What we value

Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:

Caring – We show compassion in everything we do

Accountable – We follow through on our commitments

Responsive – We have the courage to act and adapt

Innovative – We encourage and value new ideas

Community-minded – We achieve more together

More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.

 

What we give back

As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:

Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute

An annual United Way workplace campaign led by employees in each of our locations

The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.

 

We want to meet you as you are

At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.

 

What we offer

If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:

Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.

Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.

Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.

 

Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide:

  • Comprehensive benefits to support you and your family, including fully paid premiums for medical, dental and vision insurance
  • Extensive mental health support (including virtual care options and an employee family assistance program)
  • Health spending and personal wellness accounts that allow you to claim everything from art gallery memberships to Wi-Fi, fitness membership discounts, and more
  • A digital rewards and recognition program to support and empower you on your wellbeing journey
  • Family-friendly and inclusive benefits like maternity and paternity leave top-up, gender affirmation support and fertility coverage to support your growing family