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Technical Support Analyst

Altis Recruitment

Toronto, Ontario

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    Save this job      2025-06-04

Technical Support Analyst

Altis Recruitment

Toronto, Ontario
 
Salary: Information unavailable
 
Country: Canada
 

Technical Support - Toronto 

Location: On-site, Toronto 
Start Date: ASAP
Security Clearance: Secret 
Duration: 100–125 days

Altis Technology is seeking Technical Support Specialists for a contract opportunity with one of our Federal Government Clients.

Key Responsibilities:

  • Prepare and configure smartphones using Samsung KME and Apple ADE

  • Conduct 30–45 minute on-site upgrade appointments

  • Transfer and validate user data

  • Ensure device functionality (email, apps, security)

  • Wipe and decommission legacy devices securely

  • Maintain accurate asset tracking in ServiceNow

  • Report daily progress and escalate issues as needed

Qualifications:

  • Experience with Android and iOS enterprise deployments

  • Proficient in MDM tools (Samsung Knox, Apple ADE)

  • Excellent end-user support and customer service skills

  • Familiarity with ServiceNow, Windows 10/11, Office 365, Active Directory, and Exchange

  • Minimum 6 months in Government of Canada help desk roles

 



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.