We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.
Monday to Friday 10am- 7pm EST

- This is a FULLY REMOTE role 
- Salary $51,00 + up to 20% bonus  

Roles and Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
• Process COD delivery requests and handle credit card authorizations as necessary.
• Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
• Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
• Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as needed.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications and Skills

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.