Our client in the Financial Services Industry is committed to delivering exceptional service and building lasting relationships with their customers.  They are currently seeking a dedicated and detail-oriented Collections Clerk to join their dynamic team.

Work Schedule: Monday to Friday, from 12:00pm - 8:00pm
Location: Hybrid - 3 days in office (Mississauga)
Duration: Until December 31
Pay Rate: $23/hour

Duties and Responsibilities

• Work towards curing delinquency by collecting past due amounts in a professional and courteous manner, emphasizing the company's value of maintaining and building Customer Focus.
• Conduct follow-ups on accounts at a minimum of three days, paying special attention to high-risk accounts that pose significant exposure to the company.
• Work the queue effectively and ensure that the proper individuals are informed of issues when needed.
• Ensure that accounts are followed up on within the appropriate time frame until final resolution.
• Monitor high-risk accounts and escalate as necessary.
• Gather facts and information on accounts, analyzing the data to provide proper solutions to customers.
• Researching and making collection calls
• Processing credit applications for new customers
• Resolving discrepancies in invoices
• Handling document interactions
• Issuing invoices and statements to customers
• Processing bank deposits, payment allocations, and credit card payments
• Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.
• Provide support to other team members in the department and collaborate with other departments to resolve matters.
• Work with the Team Leader and other team members to improve existing processes and uncover more efficient ways to manage the department.
• Complete internal control audits and monthly reconciliation of internal reports.

Qualifications:

• Bachelor's degree  or diploma in accounting, finance, or related field preferred.
• Experience in collections or related financial roles preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Eager and quick to learn.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.