This is an a great opportunity (with a possibility of permanency) where you will be responsible for providing relocation policy advice through schedule planning sessions across different channels - telephone, video call, and chat in English and French. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.  

Pay: $22.00/hour 

Must be available for shifts ranging from 8AM - 8PM Monday - Friday 
Can accommodate notice 
On site: Steps away from Preston Street, you are surrounded by great shopping, restaurants, and entertainment.

Roles and Responsibilities

• Deliver a daily average of seven 30 minute planning sessions as requested by Customers
• Record detailed notes for each planning session in the Customer’s profile for future review
• Review and reconcile relocation files, ensuring compliance with the Relocation Directive
• Review Customer’s submitted expense claims, while providing guidance as to what is required for future claims submissions
• Effectively resolve complex relocation problems within the constraints of the Relocation Directive
• Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
• Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
• Effectively manage your time while working in a fast-paced environment
• Various administrative tasks including record keeping and data entry
• Assist General Inquiries and Claims team with miscellaneous CAF Member communication (chats, emails, phone calls, voicemails)
• Perform various administrative tasks to support the Contact Centre

Qualifications and Skills

•Professional, self-starter   
•Capable of using different methods of communication simultaneously; i.e. email, telephone, video call, and chat 
• Good interpersonal and communication skills 
• Superior customer service skills and orientation 
• Collaborative style needed 
• Ability to maintain professionalism at all times under stressful situations 
• Strong organizational skills 
• Ability to plan and manage work under time constraints, without direct supervision 
• Must qualify for an enhanced reliability clearance 
• Must pass a criminal record check 
• Bilingualism in English and French 

Nice-to-Haves

• Background in relocation services is an asset 
• Previous experience in a customer support role through a contact center is an asset

Benefits 
11 week contract to start, extension based on performance. 
Long term this positions offers a competitive benefits and vacation package

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.