John Hancock Retirement is currently redefining our US Retirement business to help our customers save for retirement. This team focuses on the delivery of solutions that create, and support engaging and streamlined experiences for our customers leveraging digital platforms and/or solutions.

The Product Manager will drive our US Retirement platforms in a SAFe agile delivery model, acting as the voice of the business and customer. This role aligns and prioritizes business goals with actionable results, contributing to the US Retirement strategy, vision, and OKRs.

Position Responsibilities:

• Vision and Roadmap: Contribute to the vision and roadmap by understanding the competitive landscape and market. Identify desired outcomes and communicate product vision in alignment with business strategy.
• Delivery: Serve as the owner of Feature outcomes, ensuring alignment with business strategy and customer needs. Facilitate the successful implementation of solutions through removing roadblocks for multp.
• Customer CX Centricity: Advocate for the customer, ensuring their needs are central to product development and delivery.
• Feature Prioritization: Collaborate with Epic Owners and stakeholders to define and prioritize product features. Ensure the product backlog aligns with strategic goals and manage risks and dependencies.
• Stakeholder Management: Balance stakeholder perspectives, elaborate stories, and foster built-in quality. Obtain and share feedback from customers and stakeholders to evolve solution design.
• Reporting: Maintain an understanding of business, customer, and end-user needs. Ensure team and program risks and roadblocks are managed, reported and escalated as necessary.
• Product Team Participation: Actively participate in Product team activities to drive alignment and collaboration.

Required Qualifications:

• Minimum of 5+ years of experience in a business role and project management.
• Previous or active role as a SAFe Product Manager strongly preferred.
• Business knowledge of the US Retirement business.
• Prior FIS/Omni recordkeeping experience preferred, but not required.
• Strong leadership and communication skills; ability to take ownership of deliverables and drive initiatives.
• Ability to balance strategic thinking with detailed execution.
• Experience in collaborating with cross-functional teams and stakeholders.
• Exceptional organization, communication, and interpersonal skills.
• Ability to cultivate relationships with key stakeholders across functions and levels.
• Proficient in Excel and PowerPoint.
• Good understanding of project management methodologies and agile processes.
• Understanding of system design, analysis, and user testing.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency