Job summary

The technician is responsible for the installation and repair, maintenance and upgrades of customer telephony equipment both in the residential and business markets.  He must be able to efficiently install, interconnect, maintain and remove these types of equipment with little supervision for data circuits, transmission networks and all other business and residential products such as telephone systems, voice mail and others.  He will also, as required, perform work in priority of the task (I&R residential and business, Data) that will be determined by the control center according to business needs.  He must always properly represent the company in front of clients; perform his tasks safely with accuracy, efficiency and curtesy.  He must also have good planning and organization skills, be a team player and finally, be multi-skilled.

Job Duties & Accountabilities

• Install, move, remove, repair, replace, modify and maintain data and voice transmission equipment while respecting standards, work methods and procedures
• Organize his daily load, take note of tasks, establish a schedule, communicate with client prior to work and, on occasion, provide cost estimates for future business work
• Repair copper or optical fiber troubles with appropriate tools and test sets
• Familiarize clients with the operation of their telephony equipment during installations and promote product and service
• Perform testing of circuits with appropriate test equipment and ensure the completion of preventative maintenance
• Complete cabling, connections and terminations necessary for proper equipment operation in own area of coverage
• Create, modify, move or remove programming on telephony or network equipment including upgrades
• Communicate with specialized personnel in order to resolve problems as required or to obtain further information
• Manipulate, transport, adjust and utilize tools and equipment appropriately as well as maintain a safe work environment including the proper use of company vehicles and the maintaining of inventories
• Complete data, special services and network orders
• Fill-out different forms and revise different reports relating to his work
• Availability to respond to customer emergencies and urgent requests

Essential qualifications/competencies

• College diploma in electronics or telecommunications, or equivalent work experience. A minimum of a high school diploma is required for candidates outside of the Teamsters Technicians Québec  bargaining 
• Hold a valid driver’s license - Class 5 
• High Manuel Dexterity, able to work with variety of hand tools
• Ability to lift and carry heavy weight (i.e. 80 lbs) as a ladder
• Ability to  work aloft in poles and ladders and also in confined spaces
• Capable of working with spur
• Capable of differentiating colored wires (color code)
• Proficient in French and working knowledge of English
• As required to meet customer’s needs, agree to undergo a background security clearance 
• Knowledge of programming principles
• Knowledge of high speed data transmission
• Knowledge of computer tools

Holder profile: Skills/behaviors

• Analytical and research oriented in a technical and Data Processing environment
• Ability to deal and communicate with the customer
• Adequately represent the company to customers
• High planning and organization skills
• Perform job safely with accuracy, speed and courtesy
• Strong team player
• High sense of urgency and ability to handle workload job when required
• High degree of autonomy and initiative

Working conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work varialbel schedules according to business needs (assignments prepared by Company with due consideration to seniority), to participate in a standby program and to work overtime as needed.

The successful candidate must have physical capacity to safely execute all function/aspect of the job and meet all safety requirements associate with equipments that he will use during his work.