We are seeking a dedicated and detail-oriented member to join our dynamic BSC Application Processing and Support team. In this role, the candidate will be responsible for accurately entering, updating and maintaining data in our systems to ensure data integrity and support our operational needs. This position is ideal for someone who is organized, analytical and eager to develop their skills in data management. The ideal candidate will be based in Waterloo with a minimum in-office presence of three days per week.

Position Responsibilities:

• Utilize the DPS system to efficiently process a minimum of 200 applications per day from email, fax, and MFT, ensuring daily service levels and resolving error batches quickly.
• Address and resolve Mismatch and Reject queue items, follow up as needed, and process returned safety catch notifications.
• Retrieve CSP applications from the client portal, update the Excel tracker, manage CSP Incomplete reporting, and follow up with lenders.
• Conduct audits of applications and emails; pull faxes from the Rightfax server; and assist with managing multiple team inboxes, prioritizing escalations.
• Issue indemnification certificates as requested by brokers and handle phone calls and emails to service broker requests.

Required Qualifications:

• High school diploma or equivalent; an associate degree or coursework in business, information technology, or a related field is a plus.
• Strong attention to detail and accuracy.
• Knowledge of data entry and management tools (Microsoft Excel, Word, SharePoint).
• Exceptional organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.
• Willingness to learn and adapt to new tools and technologies.

Preferred Qualifications:

• Accurately enter and update data in company databases and systems.
• Verify and validate data to ensure consistency and accuracy.
• Assist in data cleaning and preparation tasks to support various projects.
• Identify and resolve data discrepancies and report any issues to the supervisor.
• Maintain confidentiality and security of sensitive information.
• Collaborate with team members to improve data processes and workflows.
• Generate basic reports and summaries as needed.
• Provide support for ad-hoc data requests and projects.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.