JOB SUMMARY
To provide administrative support for the Patient Support Services (PSS) for all Bayshore contracted pharmaceutical products and services.
DUTIES AND RESPONSIBILITIES
Duties and Responsibilities of the Intake Specialist include (but are not limited to):
• To accept all incoming referrals for PSS programs and check them for completeness and accuracy of information.
• To enter information from the referral into CRM and forward to the appropriate Case Manager.
• Upload and process all documents that come into the program distribution email or dedicated fax into CRM and forward to appropriate people.
• To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit.
• To provide information back to pharmaceutical referral contact regarding date of scheduled visit.
• To receive manual post-visit reports and upload into CRM database, forward them on to pharmaceutical referral contact and others as requested.
• To maintain up to date files and records in CRM.
• Triage and action all emails that come into Program distribution email.
• Triage and process all documents that come into the Program fax line.
• To track specific data and information for pharmaceutical companies as requested.
• To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Complete other tasks as requested.
• Employee will report and document Adverse Events and Product Complaints as per Pharmacovigilance requirement training that is appropriate to their hired role. This training will be required at time of hire and annually. With this knowledge the employee will perform the work as
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Recruitment Team
Email: bmprecruiter@bayshore.ca
855-272-5700
Bayshore Medical Personnel is honored to support those who have and those who continue to serve and protect our country. Bayshore Medical Personnel is proud to partner with Military Family Services, Canadian Forces Morale and Welfare Services in order to bring quality careers in nursing, pharmacy, occupational health and occupational therapy to the attention of military spouses. Wherever possible BMP will attempt to provide continuous professional employment to spouses as military members are deployed across the country. We understand the resilience required by military spouses to continually seek new employment opportunities while being relocated together with their families, and being away from loved ones during deployment. Positions we recruit include: Pharmacist Pharmacy Assistant Physician (RCMP and VAC) RN Community Health RN Occupational Health RN Primary Care RN Case Manager RN Dental Sedation RN Mental Health RPN/LPN Occupational Therapist
Bayshore Medical Personnel is part of the staffing division of Bayshore HealthCare, one of the largest providers of health care in Canada and has been in business over 50 years. Voted as One of Canada’s Best Employers by Forbes, Bayshore is also a platinum winner of Canada’s Best Managed Companies award since 2006.