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Call Centre Agent

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-05-26

Call Centre Agent

Altis Recruitment

Ottawa, Ontario
 
Salary: From 22.00 to 22.00 per Hour
 
County: 39
 

Job Title: Temporary Bilingual Reception & Program Support Agents 
Location: Remote (Must reside in Canada)
Duration: TBD – Week-by-week basis, potentially starting Monday
Hourly Rate: $22.00
Hours of Work: Monday to Friday, 9:00 AM – 5:00 PM EST


Our client, in the nonprofit sector, is seeking bilingual (English/French) temporary support agents to provide critical front-line phone service and support to their clients on a short term contract. These roles are fully remote working in EST hours. 

Roles and Responsibilities

  • Answer calls and collect detailed intake information for requests

  • Complete service request forms accurately and forward to inbox

  • Communicate updates and requests to coordinators

  • Provide intake support to French-speaking clients, especially in Audiology and Counselling services

  • Assess client needs and determine service pathways; direct calls to appropriate departments or extensions

  • Share general information and frequently asked questions


Qualifications and Skills

  • Bilingual in English and French

  • Minimum 2 years of experience in a high-volume call center or customer service environment

  • Previous experience in nonprofit, counselling, interpreting services, or anything related is an asset

  • Excellent communication and organizational skills

  • Comfortable using Microsoft Teams and email systems

  • Able to work remotely and independently within EST hours

  • Must reside in Canada



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.