Our client is seeking an IT Support Specialist to support their organization on a contract basis. Candidates must be eligible to work in Canada.

Responsibilites:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues across Windows operating systems and Microsoft 365 environments.

• Manage and maintain user accounts and access permissions through Azure Active Directory and SharePoint.

• Monitor, diagnose, and resolve network-related issues, including VLAN configuration, routing, and switching.

• Perform root cause analysis on recurring technical issues to identify long-term solutions and improve system performance.

• Collaborate with other IT team members and departments to implement and support technology solutions.

• Document support procedures, technical solutions, and user guides to support knowledge sharing and reduce ticket volume.

• Assist with system upgrades, rollouts, and ongoing maintenance of IT infrastructure.

Qualifications:

• At least 2 years of experience in technical support or a related field.
• Demonstrated experience with Windows operating systems, Microsoft 365 and SharePoint, Azure services, networking (VLAN, routing and switching), and other technical systems.
• Excellent problem-solving and analytical skills with the ability to perform root cause analysis.
• Diploma or bachelor’s degree in IT-related field or an equivalent combination and experience
• Preference for candidates with CompTIA A+, MSCA, AZ-104 or equivalent

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.