Role Responsibilities

Are you ready to showcase your project and time management skills? Consider joining the Hinton Training Centre (HTC) as Program Support.

As Program Support, you are dedicated to client service and play a key role in supporting the day-to-day operations of the Centre. You provide logistical guidance to clients by helping them navigate lease agreements, check availability, and ensure compliance with Government of Alberta and Centre policies. You are responsible for maintaining the accuracy and confidentiality of client information across various data systems, while also ensuring registration and billing processes are completed correctly. From event registration to front counter services, you act as the first point of contact for HTC—responding promptly to client inquiries and supporting the administration of building security access. The Program Support provides essential service and administrative support.

Key responsibilities include:
•    Coordinating Centre use, resource requests, and legal lease agreements
•    Assisting with projects, marketing, and event promotion
•    Facilitating client registration for events and providing logistical support to the Alberta Wildfire Coordination Centre (AWCC) Wildfire Management Logistics
•    Delivering critical front counter services and supporting facility use
•    Managing contract service delivery and procuring services and materials

This role offers the opportunity to work independently on projects, as well as collaboratively with larger teams to meet daily responsibilities. If you have experience in payment processing, accommodation and event coordination, and strong time and data management skills, consider joining HTC as Program Support—where your contributions will directly support Albertans.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

About Your Competencies:

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
• Develop Self and Others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop Networks: Proactively building networks, connecting, and building trust in relationships with different stakeholders.

Qualifications

Minimum Requirements:
A high school diploma and one (1) year of related experience is required. Directly related education and or experience may be considered on a one-for-one basis.

Related experience includes providing client or customer service in fast-paced environments, coordinating logistics or events, supporting online or in-person training programs, responding to wildfire or emergency operations, working in dispatch or administrative roles, and developing or editing online learning content.
 

Additional Requirements:
The following conditions are not required at time of application, but must be provided prior to start date:  

• A valid, unrestricted Alberta Class 5 Driver’s License, or equivalent.       
  • See the following links for more information on exchanging a non-Alberta license or licensed driver training.      
• A minimum 3-year Driver's Abstract, showing a record of seven (7) demerits or less (obtained within 30 days of your commencement date and presented to management prior to commencement).         
• A current Defensive Driving certificate.      

Assets: 

• Experience with booking systems, such as Infinity or comparable software, for accurate and efficient client data management.
• Experience gathering, analyzing, and presenting data (e.g., charts, tables) to support decision-making in operational environments.
• Experience in conflict resolution and managing team dynamics.
• A valid Standard First Aid certificate with CPR certification.      

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

This competition is recruiting for two (2) Program Support positions, with hours of work up to 36.25 per week, located in the Hinton Training Centre (HTC) in Hinton, Alberta.

What We Offer:
Wage employees receive 11.2% in addition to regular wage earnings in lieu of paid holidays and vacation leave:

• 5.2% of regular wage earnings instead of paid holidays.
• 6% of regular wage earnings instead of annual vacation pay.     

Shift differential and opportunity to work overtime, evening, and weekend shifts.

About Your Work Environment:

• This requisition is recruiting for seasonal wage AWCC Support positions that work up to 36.25 hours per week.
• This position may require you to work evenings and weekends to meet fire season operational needs.
• Successful candidates will be provided with training.
• The estimated term of employment is 5 months, anticipated between May 2025 to October 31, 2025, per operational requirements

About Your Application:

• Your resume should indicate date ranges (month and year) for all education and work experience, specifying if the experience was casual, part-time (PT), or full-time (FT), while highlighting applicable duties or achievements.
  For example, Wildland Firefighter: Apr 2019 – Aug 2019 (PT, 20 hours per week).  
• Those selected for an interview are requested to bring three (3) work-related references.   
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.
  Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.