Role: Senior Lead Software Engineer – ServiceNow ITOM
Location: Toronto or Montreal (Remote)
Client: Financial industry client
Language Requirement: French-speaking (for Canada)
Pay rates:  $65-75/HR

Summary

Seeking a Senior Lead Software Engineer with 8+ years of experience on the ServiceNow platform, with proven expertise in IT Operations Management (ITOM) modules such as Discovery, Service Mapping, Event Management, and/or Cloud Provisioning and Governance.

Key Responsibilities

• Design, implement, and maintain ITOM modules (Discovery, Service Mapping, Event Management, Cloud Provisioning and Governance) in ServiceNow.
• Apply best practices to optimize IT operations and support infrastructure proactively.
• Perform impact analysis and troubleshooting across ITOM components; ensure seamless integration with ServiceNow and third-party systems.
• Collaborate with cross-functional teams to deliver ITOM solutions aligned with ITIL processes (Incident, Change, Problem, Event Management).
• Configure and continuously improve ServiceNow Discovery and automation capabilities.
• Customize and administer ServiceNow platform to meet business needs.
• Resolve ITOM-related issues and design scalable, complex solutions.
• Utilize orchestration and automation within ServiceNow.

Certification Requirements

Must hold at least one of the following ITOM-related certifications:

• CIS – ITOM
• CIS – Discovery
• CIS – Service Mapping
• CIS – Event Management
• CIS – Cloud Provisioning and Governance

Additional required certifications:

• CSA (Certified System Administrator)
• CAD (Certified Application Developer)

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.