Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

Build and strengthen relationships between hospital partners & Integrated Care Solutions. Focus on building and maintaining collaborate relationships with hospital, stakeholders as well as unit staff to support patient care. Support the overall clinical operations of the Transitional Care Unit in collaboration with the Area Director, Transitional Care Programs.

DUTIES AND RESPONSIBILITIES

-Supervise and support field staff to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.

-Oversees the clinical operations of the unit and supports field staff to ensure that patient assessments, care plans, goals, treatments and subsequent follow ups are carried out and ensure staff have the tools, resources and skills to carry out their duties appropriately.

-Work with the Senior Manager to ensure the integration of patient satisfaction initiatives; ensure that all referred patient concerns and complaints are satisfactorily addressed and documented in a timely manner.

-Liaise with hospitals, funders or Government programs as required.

-Oversee and assist with human resources with respect to recruitment and selection, unit orientation and training, discipline and the probationary/annual performance review of field staff.

-Liaise with Human Resources and assist with the implementation of Modified Work Programs for field staff.

-Interpret and implement relevant policies and procedures related to the Transitional Care Unit.

-Working with internal stakeholders, ensure that unit comply with Occupational Health and Safety Standards including having active joint health and safety committees, monthly inspections and reporting incidents as required.

-Ensure that unit comply with Public Health standards, Ministry of Health directives and Bayshore policies related to Infection Prevention and Control.

-Ensures that unit is meeting Key Performance Indicators.

-Performs audits and reviews patient charts and ensures documentation is complete, accurate and in line with appropriate college standards as well as Bayshore Guidelines.

-Maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.

-Working with the Area Director, ensures that unit costs are within acceptable levels.

-Participate in business development as appropriate; assist with the development of contractual agreements for client care and services as required.

-Participate in strategic planning and market analysis to achieve growth goals.

-Attend and participate in operational or external meetings as requested.

-Cross train staff to cover absences, as needed.

-Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees as well as community events.

-Serve as the on-call manager as required.

-Participate in ongoing internal and/or external continuing education activities.

-Adhere to Bayshore Policies and Procedures.

-Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.

-Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.

-Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.

-Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.

-Complete other tasks as requested.