The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. 

Person-and family-centered care (PFCC) 

Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service  
• Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.  
• Notify clients and Field employees regarding initial and ongoing schedules.  
• Complete data entry and maintain accurate current scheduling documentation.  
• Assist with training and mentoring of new staff. 
• Participate in client satisfaction initiatives.  
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.   
• Participate in ongoing internal and/or external continuing education activities.  
• Adhere to Bayshore Policies and Procedures.  
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.  
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.  
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.  
• Complete other tasks as requested.  

Availability: Monday through Sunday – between 5am and 10pm. Rotating shifts

REPORTING RELATIONSHIP

The Client Service Coordinator reports directly to the Client Service Manager as designated by the Contact Centre Manager. The Client Service Coordinator collaborates with the Client Intake Coordinator, Managers of Clinical Practice, and the Payroll/Billing Department as appropriate.