About Us

At Service Nova Scotia, we impact every citizen, business, and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence.  Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.

To learn more about our Department, please click here: Department of Service Nova Scotia - Government of Nova Scotia

About Our Opportunity

We have an exciting opportunity for a Residential Tenancy Officer 2 who will work with a team of professionals to deliver Residential Tenancy services and Condominium Dispute services on behalf of Service Nova Scotia.

Qualifications and Experience

To be successful in this position, you hold a bachelor’s degree and a minimum of 5 years of related experience in delivering services to clients through administration, mediation, and adjudication. An equivalent combination of education and experience will be considered.

In addition, you have:

• General knowledge of the policies, processes and the governing Acts and Regulations for the Residential Tenancy and Condominium Dispute programs;
• Extensive knowledge of the rules of natural justice and legal terminology;
• Research techniques, financial analysis and decision/report writing as it relates to mediation and dispute resolution services.
• The ability to distill complex and sometimes ambiguous information into concise findings of fact;
• Effective interpersonal and communication skills, including the ability to share information concisely and to listen effectively;
• Well-developed interviewing skills to deal effectively with clients on sensitive matters;
• The ability to create, store and manage electronic files on local and network drives using software and scanning hardware;
• Proficiency in various computer applications such as Word, Excel, Outlook, Teams and Adobe

 
The following are considered assets: Working knowledge of court procedures and civil procedure rules to conduct fair hearings and provide proper weight to evidence presented and proficiency in case management software.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan Public Service Superannuation Plan | Nova Scotia Public Service Superannuation Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees - Government of Nova Scotia

Additional Information

This is a full-time term position based in Halifax with a projected end date of July 15, 2026.

What We Offer

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths
• Department specific flexible working schedules