Role Responsibilities

Reporting to the Assistant Deputy Minister (ADM), PSB Division, the Operations Manager (OM) provides senior operational support and advice to the ADM in the management of the Division in addition to the following responsibilities: 

• Oversees a responsive and efficient system for managing urgent requests and briefing materials, ensuring timely and high-quality deliverables. Leads and supports divisional planning initiatives while driving the smooth and effective operation of the ADM’s Office.
• As a trusted advisor, provides strategic counsel and operational guidance to Executive Directors, Directors, and staff across the Division—upholding the standards and expectations of the ADM and advancing divisional priorities.
• Leads the end-to-end management of Action Requests (ARs), including oversight of divisional operational processes, coordination and tracking of information and correspondence, and final document approvals—ensuring a smooth and effective flow of work that enables the ADM to remain focused on high-level strategic priorities.
• Provides advice and support to the ADM in interpreting and operationalizing divisional strategic and policy directions, while monitoring implementation to ensure alignment and execution. Assesses issues and requests, determines their nature and priority, researches and coordinates supporting information and takes appropriate action. 
• Oversees and prioritizes daily action items for the ADM, including approvals, signatures, and critical follow-ups—delivering timely updates and surfacing high-impact matters for attention.
• Proactively assesses requests and issues, determines urgency and relevance, gathers and coordinates background information, and initiates appropriate responses or next steps.
• Acts as the final checkpoint for quality, accuracy, and procedural compliance on all items requiring approval from the ADM’s Office—ensuring a consistently high standard of excellence.
• Champion the ongoing refinement, management, and strategic dissemination of the ADM Office’s Divisional Process Guide and related operational tools—driving clarity, consistency, and excellence across divisional operations.
• Serves as the primary liaison and trusted point of contact between the ADM’s Office and key partners—including the Ministerial Correspondence Unit (MCU), Deputy Minister’s Office (DMO), divisional leadership, Communications, Legal, Legislative Services, and other branches—cultivating strong, strategic relationships to enable seamless collaboration and alignment.
• Supervises the ARTS Coordinator and provides direction or guidance in any process or AR related issues that may arise.
• Provides strategic leadership and guidance to both ADM Office and divisional staff on operational and administrative processes—ensuring alignment, efficiency, and consistency across the Division. 
• Acts as a key representative of the ADM’s Office on project teams, committees, and working groups, proactively identifying, delegating, and resolving issues on behalf of the ADM to support seamless day-to-day operations.

If you are ready to seize this exciting opportunity to make an impact within the Pharmaceutical and Supplementary Benefits Division, please apply today, we would like to meet you!

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

• Agility: Ability to deal with competing/changing demands and priorities in a fast past environment; with flexibility, accuracy, timeliness and professionalism.
• Drive for Results: Commitment to ensuring high quality deliverables with consistency and according to established evolving guidelines and direction
• Develop Self and Others: Commitment to supporting staff engagement and mentorship/training with respect to processes, standards and operations
• Build Collaborative Environments: Finding common ground and opportunities for collaboration for complex issues that may not have a clear answer or landing place.
• Develop Networks: Ability to quickly and effectively establish rapport and relationships across the division/Ministry to ensure a responsive network.
• Systems Thinking: Overall awareness of government priorities, and how these relate to and impact divisional work and initiatives.
• Creative Problem Solving: Ability to determine next steps and actions where there is no clear or obvious solution for issues that require a timely response, connecting to find positive ways forward and thinking outside of the box as necessary.

Qualifications

Education and Experience
A bachelors degree in Public Administration, Business Administration, Social Sciences, Commerce, Political Science or related field supplemented by three years of related experience. 

Related experience may be considered as an equivalency on a one for one basis.

Required

• Experience and proficiency working with the Action Request Tracking System (ARTS). 
• Experience in project management. 
• Expertise in process improvement, building relationships with high-level stakeholders and problem solving. 
• Experience leading teams and the ability to manage large volumes of information. 
• Working with executive and senior management.
• Experience in researching, editing and composing correspondence, briefing notes, and documents in government or a comparable environment.

Assets

• Excellent communication skills (written, verbal, electronic).
• Strong leadership, team and interpersonal skills to establish and maintain effective working relationships.
• Highly developed critical thinking and analysis skills.
• A sound understanding of the strategic direction and priorities, as well as the processes of the department, government and other key stakeholders.
• General knowledge of department/government acts and regulations including the Health Information Act, fiscal planning processes and quality assurance principles.

A cover letter outlining how your experience relates to the qualifications of this role is required.

Notes

This competition will be used to staff ONE (1) Full time  Permanent position.

Hours of Work:
7.25 hours daily/ 36.25 hours weekly, Monday to Friday

Location:
ATB Place North, 10025 Jasper Avenue, Edmonton, Alberta. This position requires working from the office with an option to qualify for a hybrid work arrangement (in accordance with GOA policy).

Other information: 

• This recruitment process will include a written assessment. 
• This position maybe used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary. 
• Top candidates may be required to undergo security screening

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits 
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs