CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

We are currently looking for someone to join our dynamic Leadership Team in the role of Resource Manager.  The Resource Manager will partner with the branch leadership team to support operational needs and will act as a resource to Community Support Workers ensuring effective delivery of patient services in accordance with CarePartners established policies and procedures, relevant legislation, government guidelines, the Collective Agreement and local contract requirements.  

This position is Full TIme- Permanent, it will be working out of our North Bay, ON branch.

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
• Interprofessional collaboration with our Professional Practice Research & Education Team

• Provide oversight and direction to CSWs in accordance with policies, procedures and Collective Agreement
• Champion and promote new and updated initiatives and act as a resource for new roll outs and ongoing compliance with policies and procedures
• Facilitate team meetings utilizing adult education principles
• Address, investigate and resolve a wide variety of concerns and complaints using the internal safety reporting system
• Partner with Safety Health Abilities and Wellness team on OH&S investigation and the implementation and management of return to work plans.
• Track and trend KPIs to meet/exceed benchmarks and improve overall performance
• Partner with the Personal Support Managers to identify current and future CSW capacity needs (Supply vs. Demand) and participate in the development of an action plan to satisfy requirements
• Interview, select, hire and employ an appropriate number of CSWs
• Lead Orientation and Onboarding of new employees
• Ensure compliance company policies, procedures and the Collective Agreement
• Consult with Labour Relations Advisor(s) as required
• Review performance data to monitor and measure branch productivity, goal achievement and effectiveness
• Participate in the development of action plans to ensure strategic goal accomplishment

• Education in a health care related field required; RPN/ RN designation required
• Previous health care supervision and management experience required
• Outstanding interpersonal relationship building and employee coaching and development skills
• Demonstrated ability to lead and develop a team
• Ability to communicate (oral and written) effectively and professionally with both internal and external patients
• Proven ability to work in a fast paced, multi task environment
•  Exceptional critical thinking skills
• Excellent judgment, tact and diplomacy skills
• Experience working in a unionized environment is an asset
• Working knowledge of MS Office software application
•  Ability to work non-traditional and on call hours
• Bilingualism is an asset
• Experience with InterRAI assessment tools is an asset

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.