Altis is recruiting for two permanent, fully remote opportunities with our client - a national membership association - seeking bilingual Membership Specialists to deliver outstanding support and service to its members.

Key Responsibilities:

• Respond to verbal and written member inquiries; triage messages and direct them to the appropriate contacts.
• Handle inbound and outbound calls with professionalism and efficiency.
• Generate reports, resolve data issues, and work with external vendors to ensure data accuracy.
• Use standardized scripts to deliver clear, consistent messaging related to membership, benefits, insurance, and events.
• Confidently discuss and respond to questions about member services and offerings.
• Support cross-functional projects including student outreach, campaigns, and other organizational initiatives.
• Provide administrative support including mail distribution, phone system management, and occasional minute-taking.
• Assist with research activities by compiling data and statistics as needed.
• Participate in training office staff on procedures and software use.
• Perform additional duties as required.

Requirements:

• 2+ years of administrative, client services or customer service experience.
• Experience working in a nonprofit, membership, or similar organization a plus.
• Fluently bilingual in English and French.
• Experience with CRM/account management tools.
• Strong multitasking, organizational, and problem-solving abilities.
• Excellent written skills.
• Clear communicator, skilled in de-escalation and member engagement.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong commitment to exceptional member service with a proactive, helpful attitude.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.