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Bilingual Help Desk Specialist

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-05-31

Bilingual Help Desk Specialist

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 
Country: Canada
 

We are working with a Federal Government client seeking a Bilingual Help Desk Specialist to join them onsite in Ottawa for a contract until March 31, 2026!

Roles and Responsibilities

  • Respond to calls received and the centralized email ticket inbox
  • Respond to client issues logging the tickets into ServiceNow following documented processes and standard operating procedures (SOP)
  • Manage tickets through to resolution in a timely manner.
  • Configure, monitor and support a variety of IT hardware devices and components including but not limited to desktops, laptops, printers, tablets, smartphones, integrated presentation and collaboration computers and encrypted devices.
  • Support android and Apple smartphone users on usage questions and issues
  • Support the computing hardware lifecycle management program by configuring desktops, laptops and tablets for client deployment.

Qualifications and Skills

  • Bilingual in French & English.
  • Hold a valid Secret Security Clearance.
  • One (1) year of experience in the last three (3) years working in a Help Desk or Desktop Support environment.
  • Six (6) months of experience in the last three (3) years troubleshooting network connectivity issues.
  • Six (6) months of experience supporting Microsoft Windows 10 or Microsoft Windows 11 both remotely and desk-side.
  • Six (6) months of experience supporting Microsoft Office 2016 or Microsoft Office 365 both remotely and desk-side.
  • Six (6) months of experience using Microsoft Active Directory to manage users, computers, and groups on an enterprise network.
  • Six (6) months of experience using Microsoft Exchange 2016 Management Console or Exchange Online (EXO) in creating and managing email accounts on an enterprise network.


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.