Job Information
Job Title: Knowledge Management Advisor
Job Requisition ID: 68701
Ministry: Technology and Innovation
Location: Edmonton (Remote)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: May 5, 2025
Classification: Program Services 3 (Market Adjustment)
Salary: $2,626.89 - $3,448.73 bi-weekly ($68,561 to $90,011 / year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx
The Infrastructure and Service Management Branch manages, operates, and supports the information technology (IT) infrastructure and productivity tools, and oversees the overall provision of technical services, incident response, and IT service requests for the Government of Alberta (GoA). The Service Management Team ensures that service management practices are established and utilized to support the effective delivery of IT services, including Knowledge Management (KM), IT Communications, and IT Training.
The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!
As the Knowledge Management Advisor, you will report to the Knowledge Management, Communications and Training Manager and play a key role in managing knowledge within the ServiceNow application.
In this role, you will provide consultation, best practices, training, and guidance to service and process owners, who are the primary authors of knowledge articles about their services and processes. You'll collaborate with them to ensure their articles are clear, relevant, and effective.
Beyond supporting these authors, you will also help knowledge consumers like GoA staff easily find accurate information they can use to help solve their own IT questions. Working alongside senior KM Analysts, you'll contribute to developing better methods for organizing, locating, and delivering essential knowledge within the Knowledge Bases.
Responsibilities:
Some of the responsibilities of this position include, but are not limited to:
To excel in this position, you should demonstrate the following:
Knowledge management in our organization is essential for empowering users to quickly identify solutions to their IT issues, facilitating collaboration among support teams, and providing vital support information to the service desk. By centralizing and organizing knowledge, KM enhances decision-making capabilities and drives continuous improvement in IT support services.
Please click on this link to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
Some of the competencies critical for this position are:
Requirements:
Equivalencies: Directly related education or experience considered on the basis of:
Assets:
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Term of Employment: Permanent full-time position
Hours of Work: 36.25 hours per week/ Monday to Friday
Location: Edmonton (Remote). This position is eligible for remote work from within Edmonton, Alberta.
Final candidates may be required to undergo security screening.
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
Note:
Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 – June 25, 2009: Assistant (PT three 8 hrs. shifts/week).
Links and information on what the GoA have to offer to prospective employees.
• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs.
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott at Michelle.Elliott@gov.ab.ca.
For any questions or interest regarding this employer and the application process, please contact:
Mohammad Haidar
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.