We are seeking a hands-on, detail-oriented Tech Support Specialist to join our client's dynamic IT support team. In this role, you'll be responsible for providing frontline technical support, performing hardware and software maintenance, and ensuring a smooth and reliable user experience across our organization. This is a great opportunity for someone who enjoys both technical troubleshooting and working directly with end users in a fast-paced environment. This is a 1 year contract, fully onsite in Toronto. 

Key Responsibilities:

• Perform imaging and cleaning of PCs using PXE and application tools

• Conduct hardware upgrades (RAM, SSDs, peripherals, etc.)

• Create UPS shipping labels and handle PC shipping logistics

• Provide support for peripherals, account unlocks, and swaps

• Prepare machines for disposal pickup in accordance with policy

• Manage and resolve IT support tickets (Tech Bar, walk-ups, email, etc.)

• Perform regular tech checks (AV systems, room reservations, etc.)

• Troubleshoot AV equipment and conference room setups

• Support physical inventory tracking and updates

• Conduct customer support floor walks and proactive engagement

• Collaborate with infrastructure teams for hands-and-eyes support

• Attend team meetings and contribute to process improvements

• Ensure compliance with company standards and policies

• Assist with PC refreshes and user device swaps

• Complete required internal training (NTT, CX, TQ, EC, ISAd)

• Shadow Level 10 technicians and assist with Level 2 troubleshooting

• Deliver a high standard of customer service and drive customer excellence

Qualifications:

• 1–3 years of experience in IT support, desktop support, or related role

• Familiarity with imaging tools and PC configuration (PXE boot, etc.)

• Strong knowledge of hardware components and upgrade processes

• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)

• Basic knowledge of AV equipment troubleshooting

• Strong communication and customer service skills

• Ability to work independently and as part of a collaborative team

• Physically able to lift and move equipment as needed

• Relevant certifications (CompTIA A+, ITIL, etc.) are a plus

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.