Agilus is recruiting for a Production Support Engineer in the Financial Services in a hybrid work environment in Toronto, Ontario. Our client is on an ambitious mission to help Canadian entrepreneurs launch and grow their businesses. They’ve built a platform that simplifies registering and maintaining sole proprietorships and corporations, helping business owners save time and money to focus on what truly matters — growing their business. Over 150,000 companies have been started with their platform, and they’re just getting started! As part of this team, you’ll be working in a unique environment where you will have direct access to technical expertise and resources from one of the world’s leading financial institutions. A typical day: Troubleshoot and resolve production issues by analyzing and debugging tickets across different components of the system. Monitor production systems to ensure performance is optimized and minimal downtime occurs. Address support tickets by investigating and resolving problems that are affecting system stability and performance, ensuring adherence to SLAs. Document solutions and fixes for recurring issues, building a knowledge base to help streamline future troubleshooting efforts. Work collaboratively with internal teams to quickly diagnose and solve production issues, ensuring a seamless experience for users. Occasional involvement in development tasks: Fixing minor bugs or addressing critical production issues on an as-needed basis. Manage and mitigate service outages: Act as a key point of contact during service outages, working to identify root causes and restore service quickly. Your ability to stay calm under pressure and prioritize the most impactful issues will be crucial in these situations. Must have: You have 4+ years of experience in production support, with a strong ability to troubleshoot, resolve issues, and handle support tickets within SLAs. You have hands-on experience with Node, React and other modern web technologies. You are detail-oriented and able to manage multiple tickets, prioritizing urgent issues efficiently to maintain SLAs. You excel at problem-solving, taking ownership of tasks, and finding ways to resolve issues quickly while minimizing downtime. You are willing to document your fixes and solutions for recurring issues, helping build a knowledge base to improve future troubleshooting. Soft skills: You have excellent communication skills, both written and verbal, and can clearly convey technical information to non-technical team members. You’re comfortable collaborating with internal teams and supporting users with technical inquiries or problems. You’re proactive and driven, finding ways to improve the support process and addressing recurring issues. What's in it for you: A chance to be part of a dedicated team focused on delivering high-quality, reliable service to Canadian entrepreneurs. A fast-paced, dynamic work environment with an emphasis on learning and problem-solving.