Locations: Montreal, QC, Ottawa, ON, Toronto, ON.

Calian PSP is looking for Nurse Educators to join our team across Ontario and Quebec. This is a great opportunity to support a global pharmaceutical company! Calian Patient Support Programs offers competitive salaries and a great benefits plan to all employees!

Job Description:

The Nurse Educator is primarily responsible for the implementation, management and execution of our client’s Patient Support Program(s). You will act as a Single Point of Contact (SPOC) for our client’s patients and you assist in optimizing and accelerating positive patient and program outcomes, while ensuring support to cross-functional teams, such as Health Care Professionals (HCPs) or extended health team. You will be managing the daily program activities, supporting HCPs and other stakeholders in the field, while managing patient files and monitoring metrics and KPIs. You will execute on program nuances with respect to navigating, coordinating, educating and supporting patient and HCP stakeholders in delivery of the PSP treatments.

MAJOR ACCOUNTABILITIES:

Patient Support Program Related Accountabilities:

• Support PSP Lead in the External Service Provider (ESP) management of specific functions related to the PSP including but not limited to pharmacies, clinics, infusion sites and telehealth.
• Remote and field activities with specified centers to offer bilingual support patients’ access to treatment.
• Support cross functional PSP teams in reimbursement, FA, Adherence, and retro-billing/free of charge activities.
• Ensure daily program activities are completed with due diligence and efficiency including but not limited to data entry, reimbursement, financial assistance, document coordination and communications to HCPs, patients, etc.
• Support patients with program enrollment, clinical screening, reimbursement, adherence support, document coordination etc.
• Monitor and report on program metrics (KPIs) alongside PSP Lead and Brand teams; provide insights into these metrics and any possible improvements, as well as solutions to mitigate risks.
• Ensure program documentation and communications are up to date and approved by appropriate internal and external reviewers.
• Provide afterhours support to patients, clinics and pharmacies as part of program risk management requirements.
• Be available for program urgencies from patients, clinics and pharmacies.
• Ensure, with the support of IT, the availability and proper functioning of appropriate IT and call systems.
• Ensure business continuity of all programs.

Cross-Functional Accountabilities:

• Develop and implement program tactics and innovative solutions in collaboration with the cross-functional teams, including (but not limited to): CRM and reporting optimization, budgets / forecasting, program services enhancements.
• Responsible for overall end-user training development of program and systems for users.
• Assist field and medical teams in efficiently managing HCP requests.
• Assist in the explanation and presentation of patient support program services and capabilities to internal and external stakeholders.

QUALIFICATIONS AND EXPERIENCE:

Competencies

• Valid RN license in ON or QC.
• Minimum of 5 years’ experience post-diploma working in the pharmaceutical, biopharmaceutical or health care industry.
• Patient Support Program Experience Required.
• Knowledge of the Canadian, national and provincial, health care systems and environment (monitor and adapt to the changing health care system and requirements).
• Customer service experience (ideally at a call center level)
• Team management and training experience an asset.
• Soft skills required: Strong problem-solving abilities, high emotional intelligence, ability to prioritize while multitasking, excellent oral and written communication.
• Bilingual – Written and Spoken English and French.

How we hire