Division: Engineering

Are you a talented Help Desk Support Specialist looking to make a difference in the Defense sector? Look no further than Calian Group! Join our team and provide exceptional support to the Canadian Forces Support Training Group (CFSTG) within the prestigious Canadian Forces (CF) unit at Canadian Forces Base Borden. In this role, you will be the go-to resource for resolving technical issues and providing top-notch customer service in both English and French. With a multi-year contract and the potential for extension, this is an exciting opportunity to showcase your skills and make a lasting impact. Don’t miss out on this chance to be part of a dedicated team supporting our nation’s defense. Apply now and take your career to new heights with Calian Group!

Position Overview

Calian is currently looking for a Help Desk Support Specialist to support the Canadian Forces Support Training Group (CFSTG) within the Canadian Forces (CF) unit located at Canadian Forces Base Borden. This is a multi-year contract with the chance of extension.

Responsibilities

• Provide 1st line IT support to CFB Borden users working on the Defence Wide Area Network (DWAN), the General Purpose Network (GPNet), Internet-connected and standalone systems
• Receive, diagnose and resolve incidents as per provided procedures
• Provide client assistance in person, via telephone, or via remote tools such as Proxy or Windows Remote Assistance
• Receive and fulfill or route service requests to the appropriate 2nd line provider
• Configure software
• Administer network and email accounts
• Document all incidents and SRs and actions pertaining to incidents and SRs in the provided ITSM tool as per provided procedures
• Install, administer and maintain Windows 10 operating system and Office
• Document configuration item changes in a configuration management database (CMDB)
• Provide verbal and written reports on problems and resolutions for IT services

Qualifications

• Minimum of one (1) year experience as a help desk or service desk analyst, providing user desktop IT support for Windows 7 or Windows 10 in a large (over 500 users) enterprise, corporate, or Government environment
• Minimum one (1) year of experience using an Information technology Service Management (ITSM) tool such as Axios Assyst, Magic, or Remedy in a help desk or service desk environment
• Minimum two (2) year College diploma for Computer Systems Technician Networking, Programmer Analyst, or a similar program such as Computer Support Technician

Additional Requirements

• Eligible for a Security Clearance with the Government of Canada