Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Position Summary:

A hands-on community health position where collaboration with the formal and informal care networks supports a client and family-centered home care model in your local neighborhood. The Regulated Health Professional team lead builds a collaborative team based on the principles of trust, autonomy, creativity, and simplicity. The personalized approach to home care is curated for people who wish to age in place their way. The Clinical Leader builds relationships in the community, provides direct care, within their scope of practice, in client homes, and supervises their team. The clinical leader will support their client with alternative solutions in the event of staff absence when no replacement is available.

Key Duties& Responsibilities

• Community Connections 15%
• Client care, including home visits (plan of care, direct care as required, teaching, coaching, supervising) 65%
• Administrative tasks and travel between clients or within the community 20%

Knowledge, Skills and Technical Abilities

• •    Comfortable working with various scheduling platforms and mobile apps
  •    Confident
  •    Knowledge of the local healthcare system
  •    Knowledge of existing community resources
  •    Knowledge related to the management of clients with dementia.
  •    Various community health skills
  •    Teaching and learning
  •    Resourceful with flexible communication skills and styles
  •    Patient with emotional resilience
  •    Problem solver
  •    Creative thinker
  •    Team player
  

Problem Solving:

This role requires critical thinking and problem-solving related to at-home care. Typical Problems Solved:
•    Ensuring appropriate fit between members of the team and your client.
•    Ensuring shift coverage for sick calls.
•    Managing expectations with family members and clients and ensuring a client and family-centered approach to care planning.
•    Adapting care to changing client needs including occasionally working with the interdisciplinary team for management of acute illness, falls, and other immediate challenges.

Decision Making:

Typical Decisions Made:    

Financial decisions concerning bill rates using a decision tree and rate card structure
•    Hiring decisions for Personal Support Workers, companions, and other Regulated Health Professional team members
•    Decisions around the ability to create and implement a client and family-centered care plan
•    Service decisions based on clear and concise program criteria
•    Escalation to physician or other members of the care team based on client condition and judgment

Management Responsibilities:

Management responsibility for the field staff team members with Director of Growth and Development support.

Communication:

Internal: Director of Growth and Operations, Client Experience Coordinators, Lifestyle Advisors, Human Resources and NHT Mentor. Other Team members Regional Directors, NSC Support Services.
External: Medical services in the community, such as physicians, nurses, social workers, other HCP’s, discharge planning Regulated Health Professionals, pharmacists, and medical supply companies, LTC community members, clinics, and family health teams and other relevant local community connections.

Sensory Requirements:

Ability to communicate via email, text (vision/looking) Ability to communicate by phone, videoconference, in person meetings (auditory/listening)

Working Environment: 

Travel to various locations, (inclement weather) to conduct community outreach and home care, the potential for verbal harassment. Exposure to heat or cold during travel. Requires the ability to adapt to various work settings in client homes and in the community. Work may include after hours on call and or visits and may take place outside of usual business hours.

Support Branch Operations:

• Manage branch operations in the absence of senior management when needed.
• Ensure 24/7 clinician access and serve as on-call nurse/clinician as needed.
• Use electronic health records to improve clinical outcomes and practice standards.
• Additional Tasks: Complete other tasks as requested.

Disclaimer 

The above information on this job description and job specifications has been designed to indicate the general nature and level of work performed by an employee within this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.