We have a fantastic permanent onsite position in a Fitness Center environment. Let's connect! Agilus is recruiting for a Bilingual Member Experience Advisor in the Fitness industry in Toronto, Ontario. The Bilingual Member Experience Advisor will handle sales, education, and service via phone, email, fax, and data processing. How you will make an impact: Identify member needs, educate, and introduce appropriate solutions Assess customer needs to ensure satisfaction and retention Deliver excellent customer service by efficiently processing inquiries and managing high call volumes Generate sales and offer up-sell opportunities through inbound and outbound calls Meet individual/team sales goals and call handling quotas Build strong, trust-based relationships with customers through open communication, by providing accurate and complete information to members Address complaints, offer solutions, and follow up to ensure resolution Stay informed about company products, services, and events to promote course and event registrations The successful candidate brings: A High School diploma and/or some university or college education Bilingual in French and English required Proficient in MS Word, MS Excel, MS Outlook, CRM system and internet usage Excellent customer service, data entry, and verbal communication skills Ability to multitask and work both independently and as part of a team Strong relationship-building abilities and passion for fitness Self-motivated in a sales-driven environment, with creative problem-solving and strong organizational skills Inbound and outbound call center experience is a plus Total rewards: $21.00 hourly FREE Zoom yoga, stretching, and meditation sessions Monthly Diversity, Equity, and Inclusion Lunch & Learns to foster a culture of learning and celebration Monday to Friday - On Site Paid day off during your birthday month every year, 2 weeks vacation Career development support through free online learning and personalized growth plans Access to certifications and continuing education at no cost Free fitness membership and discounted memberships for friends and family. Group benefits plan covering basic and life-changing needs We want to connect with you! Please apply directly online Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview. We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.