Our public-sector client has an immediate need for a fulltime Technical Analyst - Service Desk

Role: Net New Role

Location: Hybrid (2 to 3 days/week from any of the 100 offices in Canada )

Term: 2025/04/21 – 2026/05/31, with possible extension

Required Experience:

• Service Desk/Tier 1 experience > 24 months or equivalent support experience

Required Skills:

• Comfortable with a variety of basic software solutions
• Good communication, time management
• Demonstrated ability and willingness to learn new tools
• Dependable and reliable
• Familiarity with updating and using a knowledge base
• General knowledge of computer systems, analysis techniques, and ITIL processes

Nice to have:

• Bilingual (French), ITIL V3/4, KCS, M365

Description of Duties:

• The IT Service Desk is looking for a Technical Analyst to directly resolve customer issues by following best practices.
• This role is accountable to update troubleshooting documentation as part of our knowledge base and utilize this documentation in providing support.
• This role is a member of the IT service desk, and a major part of a typical workday will be resolving incidents over various communication channels.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.