We’re hiring for a Dispatcher position with a nonprofit organization in social housing. This full-time role involves a 40-hour work week, with a fixed schedule of Sunday to Thursday, 4 PM to 12:30 AM, onsite. The Dispatcher will play a critical role in supporting community safety, maintenance, and parking services by ensuring timely and effective coordination of responses.

Roles and Responsibilities

• Receive, prioritize, and dispatch requests for service, ensuring urgency and safety are addressed.
• Coordinate and maintain ongoing communication with field staff and contracted services.
• Use communication tools and software to document calls and resolutions accurately.
• Provide guidance on procedures and support adherence to safety protocols.
• Communicate with emergency services as needed and handle administrative calls.
• Monitor and report on equipment used, ensuring prompt resolution of issues.
• Represent the organization professionally and collaborate within a team-oriented approach.
• Ensure compliance with workplace safety regulations and organizational policies.

Qualifications and Skills

• Minimum of 2 years of dispatch experience in law enforcement or security services.Strong written and oral communication skills for effective interaction and documentation.
• Proven ability to prioritize and manage multiple tasks under pressure.
• Judicious decision-making within established guidelines.
• Proficiency with technology, including dispatch systems, database applications, and telecommunications equipment.
• High adaptability to work confidentially, with tact and diplomacy.

Education

• Completion of Grade 12 education.

Nice-to-Haves

• Oral fluency in additional languages beyond English and French.
• Familiarity with social housing environments or tenant populations.