Our client is seeking a detail-oriented and customer-focused Customer Service Representative – Order Entry to join their team. The ideal candidate will be responsible for processing customer orders accurately and efficiently while providing exceptional customer support. This role requires excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
Accurately enter customer orders into the system while ensuring data integrity and compliance with company policies.
Communicate with customers via phone, email, and chat to confirm order details, resolve inquiries, and provide status updates.
Address and resolve order discrepancies, shipping issues, and customer concerns in a professional and timely manner.
Work closely with the sales, warehouse, and logistics teams to ensure smooth order fulfillment.
Maintain up-to-date knowledge of company products, pricing, and promotions to assist customers effectively.
Process returns, exchanges, and refunds according to company policies.
Monitor and track orders to ensure timely delivery and follow up with customers as needed.
Assist in identifying and implementing process improvements to enhance order processing efficiency and customer satisfaction.
Maintain accurate records of customer interactions and transactions in the CRM system.
Perform other related duties as assigned.
Qualifications:
High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.
Previous experience in customer service, order entry, or a related field preferred.
Strong data entry skills with high accuracy and attention to detail.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with order management or CRM software.
Ability to multitask and prioritize tasks in a fast-paced environment.
Problem-solving skills and a proactive approach to addressing customer needs.
Team player with a positive attitude and strong work ethic.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Altis Recruitment Team
Email: militaryfamilies@altis.com
613-230-3700
Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.