Location: Ottawa, ON
Contract Duration: 12 months (with potential for extension or permanency)
Hours: Monday to Friday, 9:00am to 6:00pm EST
Training: 6-week training program (Monday to Friday, 9:00am to 5:30pm EST)
Pay: $20.43 per hour + $1000 bonus

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About the Role:

Join our dynamic team as an Inside Sales Digital Marketing Consultant, where you'll use your customer support and digital marketing skills to guide small and medium-sized businesses in optimizing their social media advertising efforts. You’ll play a crucial role in helping businesses maximize their advertising impact and grow their presence online. This position offers an exciting opportunity to make a real difference for clients, while also building expertise in digital marketing.

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Key Responsibilities:

• Engage with decision-makers to enhance the effectiveness of their digital advertising campaigns through optimization strategies aimed at increasing ROI.
• Act as a trusted advisor, helping clients improve ad performance and extend their campaign durations.
• Manage a portfolio of small and medium-sized business advertisers, offering personalized recommendations based on their unique needs.
• Use industry knowledge to identify trends, solve problems, and provide consultative advice on social media advertising strategies.
• Troubleshoot and install entry-level HTML and JavaScript code to improve clients' ad experiences.
• Provide both pre- and post-installation support, ensuring smooth implementation of technical solutions.
• Champion success stories from advertisers who have benefited from the products and services.
• Share valuable feedback to improve social media advertising products and the overall customer experience.

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Basic Qualifications:

• Minimum of 1-year outbound sales experience (relationship sales, digital marketing, online sales, or telemarketing).
• A total of 3 years of relevant work experience.
• High School Diploma or equivalent.
• Strong proficiency in English.

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Preferred Qualifications:

• BPO (Business Process Outsourcing) experience is a plus.
• Experience interacting with customers from North America or EMEA.
• Basic understanding of HTML, JavaScript, and technical troubleshooting.
• Familiarity with API, pixel, and partner platforms.
• Experience with social media advertising products is an advantage.
• Certification such as Blueprint Digital Marketing Associate is a bonus.

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Professional Skills:

• Exceptional listening, communication, and interpersonal skills with a solutions-oriented mindset.
• Strong writing, typing accuracy, and grammar skills.
• A passion for customer satisfaction and creating meaningful experiences.
• Excellent multitasking ability across multiple programs and platforms.
• Comfortable working in a rotating shift schedule.
• Self-motivated with the ability to work independently and make sound decisions.
• Highly adaptable to evolving business needs and a quick learner.
• Strong attention to detail and follow-through with a collaborative team spirit.

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What We Offer:

• Free onsite parking for your convenience.
• Spacious workstations equipped with the latest technology.
• A supportive and inclusive team-oriented work environment.
• Complimentary coffee, tea, and hot chocolate bar to keep you refreshed.
• A sense of community that fosters growth and collaboration.

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If you're ready to grow your career in digital marketing, help businesses thrive, and work in a dynamic and supportive environment, apply now to join our team!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.