The 1B team in Manulife Bank is the place to be. This newly formed team is paving the way on how to best manage the risks within the business while helping it grow. This is a great opportunity to create something new by working collectively with the business and control partners.

The Manager, Policies and Procedures, will be responsible for creating and maintaining Operational Resilience Policies and Procedures. As a member of the Strategy, Governance and Controls team reporting to the Director, Operational Resilience, the successful candidate will support the Bank's Operational Resilience program and ongoing testing & controls for operational resilience and operational effectiveness across all channels. The role requires knowledge of operational risk management frameworks and regulatory & compliance accountabilities within the business. Strong analytical skills and attention to details are essential qualities for this role.

Primary Responsibilities:

• Support the Bank's Operational Resilience program, partnering with the Global functions to design effective monitoring & controls.

• Accountable for the documentation and ongoing management of Bank's policies & procedures.

• Support the Operational Risk Management framework for 1st line in Bank, referencing all key regulatory requirements to key controls and supporting ongoing testing.

• Support the Bank's annual RCSA process, partnering with Operations and 2nd line Risk Management to ensure effective challenge and inherent/residual risk assessments.

• Support monthly 1B forum for BLT to coordinate update of all issues, audits, CAPs, and regulatory efforts across the Bank.

Required Qualifications:

• Experience in operational resilience, business continuity or risk management in financial services.

• Strong written and verbal communication skills. 

• Strong analytical skills and attention to details.

• Knowledge of risk management principles, best practices, and tools.

• Ability to foster and build relationships, engage and influence others, work with diverse subject matter experts.

• High level of self-motivation and keen sense of 'owning' and delivering on project deliverables.

Preferred Qualifications:

• Bachelor’s degree in Business, Finance or a related field is preferred

• Certification in Operational Risk Management is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.