Role Responsibilities

Reporting to the Manager of Network Operations, as the Network Operations Team Lead, you will deliver technical analysis, design, implementation, support and operations of IMT services and projects.  In this position you will utilizes IT Incident, Problem, Change, Project, Service and Capacity Management principles to achieve innovative solutions to a variety of complex problems.  

Some of the responsibilities of this position include, but are not limited to:

• Providing information technology development, maintenance and support services to clients being the SME on one or more networking service in the environment
• Planning, scheduling, communicating and implementing changes related to the services/products supported by the team.
• Identifying risks or issues and proactively updating and upgrading the services.
• Providing system reporting development and support by interpreting the reporting requirements that come in through various methods from all levels of clients and users and translating that into a report. Maintaining existing reports. Maintaining and improving the reporting standards.
• Staying current with technological developments in infrastructure services, cloud technologies and user support practices.
• Providing mentoring and leadership to a team of analysts by leading complex projects and activities that often involve multiple stakeholders. Participating in branch planning activities and coordinate with leadership team. Coordinating service testing, evaluation and recommendations. Organizing project teams and monitor progress of key activities.
• Maintaining duty rosters, managing absences and timesheets, conducting performance reviews and developing training goals for team members.
• Participating in the implementation of business plans, goals, objectives, strategies and targets as well as improving service and enhancing customer relations.
• Communication with stakeholders and co-workers will be essential in ensuring that project deliverables meet client expectation.
• Providing acting manager duties as required.

Please click on this link to view the job description for this position.
 

APS Competencies

petencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
   

Qualifications

Required:

• University graduation in Computer Sciences, Information Technology or a related field. 
• Four (4) years of progressivly responsible related experience in managing the lifecycle of network services (development, installation, maintenance/operations/decommission).
• Cover letter detailing how your skills and experience align with the role's responsibilities.

Equivalencies:  
Equivalencies are considered on the basis of: 

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six (6) years related experience; or
• A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.

Assets:

• Knowledge of computer science concepts and methodologies (software, infrastructure, programming, network and mainframe products, and systems management).
• Knowledge of network routing protocols specifically related to (OSPF, BGP, EIGRP), as well as knowledge of software-defined wide area network (SD-WAN) technology.  
• Knowledge of Government IT policies and legislation and an understanding of its application on related assignments.
• Experience in architect design to implement, and maintain the lifecycle of a network service. 
• Experience in leading the evaluation, selection and testing of new hardware and software.
• Experience in planning, developing, and coordinating projects that involve multiple areas or departments, with strong communication and project management skills to stay on track.
• Experience in stakeholder management with expertise in coordinating activities such as IT change requests, service enhancements for managed services (such as how wireless is delivered to clients), troubleshooting difficult problems with suppliers or vendors.
• Experience with change management procedures, developing well document changes, working with change boards to translate technical language into layman’s terms so the work may be approved. 
• Supervisory/leadership experience, leading and mentoring a team of IT professionals.
• Strong communication skills to explain IT concepts, consult with stakeholders and provide guidance.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
 

Notes

Term of Employment:  Permanent, Full-time position. 

Hours of Work:  36.25 hrs./week - Monday to Friday 

Location: Edmonton or Calgary

These positions are eligible for hybrid work. You must reside in Edmonton or Calgary.

This position has a requirement to work on call. Successful candidate must be willing to work on call shifts as needed.

Final candidate will be required to undergo enhanced security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Cover Letter: Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 
Resume: For Employment Experience, please indicate duration of employment (month, year). Please specify employment status (i.e., Casual, part-time, or full-time)
Ex: Youth Worker, Jan 2006 - June 2009, Part-time (three 8 hr. shifts/week)
For any Post-Secondary Education:
Please specify your major and length of program and the year you graduated.
Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs