Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Opportunity
Are you interested to work in a dynamic and innovative environment making a difference in the lives of Canadians? Our team is looking for a customer-centric and seasoned individual who will support the attainment of our corporate goals by playing a critical role in the intake of our digital initiatives, connecting the dots between strategy and execution.
As Manager, IT Demand Management you will leverage your portfolio management expertise, strong relationship management, resource planning and business experience to play a key role in the implementation of technology initiatives across the organization. Collaborating with all levels of business management and IT divisional leadership, you'll work closely with stakeholders to understand business and operational priorities, consolidate the overall IT project intake; and manage the backlog of IT initiatives across the organization. You will partner with peers and leaders to properly reflect project categorization in the overall IT portfolio, establish delivery roadmaps in alignment with expected priorities, financial budgets and resource capacity to line up predictable, high quality deliveries.
Managing a core team of IT professionals your opportunity will be to promote and mature the value of IT portfolio management through established governance, process, reporting, collaboration and communication to all levels of leadership throughout the organization. The major responsibility will be the management of the IT Intake process with business and IT disciplines, while playing a key role in the development of IT divisional planning and communication to our internal and external business stakeholders.
Along with experience in portfolio planning and governance, the successful candidate must possess strong interpersonal and communication skills, demonstrating the ability to make sound business decisions while developing and maintaining long lasting partnerships with peers and internal/external stakeholders.
Preferred Location: Candidates residing in the Eastern or Atlantic time zones are preferred. The role can be remote.
Key responsibilities:
Represents an integral function of IT Enterprise planning responsible for managing the backlog for all technology initiatives. Works closely with all levels of IT and business leadership.
Manages the IT Demand Management process leveraging current practices to enable the effective gathering of overall portfolio demand to determine commitment and sequencing throughout the organization.
Collaborates closely with the Corporate Project Management Office and IT Leadership for the effective sequencing of projects in alignment with corporate priorities and available delivery capacity.
Develops and maintains strong relationships with key Business Units stakeholders to understand business needs and priorities; and create insights related to the technology business demand. Interfaces with key Business and Finance stakeholders; and engages within the IT division as required to support business case activities.
Ensures effective communication to all levels of leadership of the demand, planning commitments and business value from technology investments. Supports the creation of portfolio reports for steering committees; and leads regular portfolio health reviews with key Business and IT stakeholders.
Acts as a central point of contact for the business to facilitate responses to RFPs, leveraging expertise within the IT division.
Facilitates the collaboration across IT disciplines such as enterprise architecture, enterprise business analysis, application and digital technology, release management and resource managers to evaluate projects and produce delivery estimates. Supports the creation and update of technology delivery roadmaps.
Manages a team including IT Planning Analysts and Enterprise Business Analysts.
Supports and provides input to IT budgeting and corporate planning activities.
Ensures adherence and matures portfolio management processes and standards, promoting a culture of Continuous Improvements to identify and implement further enhancements or efficiencies.
Qualifications:
Education: Bachelor’s degree in Computer Science, Business or related field and/or equivalent experience
Work Experience:
Minimum of 15 years of progressive IT experience in a Business or IT Delivery Management role involving complex technology implementations, including large transformational initiatives
Minimum of 7 years of people leadership experience (career management, hiring, performance management, coaching)
Strong portfolio management expertise (gating process, prioritization frameworks, demand/capacity management)
Strong understanding of financial and budget management principles as well as financial investment categories
Excellent and deep understanding of Business Analysis discipline (role, deliverables and standards)
Strong experience in contract management and procurement of technology products and/or services
Strong experience in RFP process
Solid experience presenting to and engaging with Senior Executives, with exceptional communication and influencing skills interacting with all leadership levels
Experience in Insurance and/or Health sector is an asset
Language: Bilingual (English/French) is an asset, English ( written & spoken required)
Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Kristen Drapeau – Senior Recruitment Consultant
Kristen.Drapeau@medavie.bluecross.ca
Kriysta Duguay – Recruiter
Krysta.Duguay@medavie.bluecross.ca
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: