Summary

The Business Network Operations Team is seeking a motivated team member to join us in the delivery, operations, innovation and evolution of our network services domain.  We are excited to share this opportunity with a candidate who has excellent technical, leadership and customer service skills.

Key Responsibilities

• Provide technical leadership and coaching to large corporate clients
• Troubleshoot real time issues with focus on customer impact reduction and service stability
• Determine root cause of complex issues
• Provide support for Level 2/3 teams and peers
• Act as a subject matter expert for LAN / WAN services, providing support to marketing and service teams
• Vendor incident and case management
• Continuous evolution of alerting, metrics and KPIs as a team 
• Prepare/participate in training sessions on new or existing technologies 
• Foster an inclusive, collaborative, high-performance, and continuous-learning work environment.
• Actively participate and lead by example on Post Mortems, Continuous-Improvement activities and tools for the team
• Act as an agent of change in the evolution of the service with the product and service management teams

Critical Qualifications

• Excellent verbal & written communication and customer relations Excellent analytical abilities, problem-solving skills, and decision-making skills.
• You will be representing our brand when communicating directly with customers.  Strong professionalism and display of patience is required. 
• Ability to work independently with a minimum of supervision; ability to work in a rapidly changing environment.
• Excellent presentation skills and ability to explain complex network technologies and designs to audiences with diverse technical backgrounds.
• Ability to manage multiple implementation projects that take place simultaneously.
• Great thinker, very good resourcefulness, ability to get acquainted on the spot with new technologies, determination and proactivity
• Strong ability to recognize opportunities for improvement in daily activities and to take appropriate action

Technical Qualifications

• Certifications and great experience on network products (CCNP, CCISP ...)
• At least 5 years of experience in supporting the majority of the following technologies:

o    BIGIP LTM, GTM, ASM and APM 
o    Cisco Catalyst series 6000
o    Cisco Nexus 5000, 7000 and 9000
o    Expert knowledge in BGP, IBGP, OSPF  routing protocols 
o    Expert knowledge in DNS et DHCP
o    Expert knowledge in Management tools for IPVPN, SMI and MIS 
o    Intermediate Knowledge with Infoblox
o    Intermediate Knowledge in DNAC
o    Intermediate Knowledge in Wireless for Cisco & Aruba
o    Able to capture and analyse network trace
o    Firewall Juniper SRX, 3000, 5000 et Cisco ASA
o    Cisco ISE
o    Strong knowledge of IOS and Junos
o    Experience in IT Integration with Network Managed Devices

Preferred Qualifications

• Excellent computer skills and intermediate knowledge of MS Office applications (Excel, PowerPoint, Word, Visio, Access and Project)
   
• Scripting knowledge in Python, Shell Scripting, Linux tools, etc
• Experience in developing and integrating software solutions
• Knowledge in Agile methodologies (LEAN, SCRUM, SAFE, etc ...)
• Proven ability to deliver on a portfolio, of a large and complex nature, while leveraging lean agile methodologies.
• Workplace culture enthusiast who promotes fun, inclusion, and a continuous-learning environment.

Additional Requirements

• Regular 37.5 hour work week
• 7 x 24 on-call rotation may be required