Position Overview

Calian is currently seeking casual Crisis Support Workers to support a 911 call centre for a public safety organization.

Responsibilities

• Offer immediate de-escalation and support to those experiencing a mental health crisis
• Divert non-emergent mental health-related calls for service, to more appropriate services including regional mental health and addiction support services
• Decrease the volume of non-emergent mental health-related calls
• Reduce the use of public safety personnel for non-emergent responses when appropriate
• Help individuals experiencing mental health crises by offering better pathways to meet their needs and supporting the de-stigmatization of mental health issues.

Qualifications

• Telephone crisis service delivery, preferably more than 2 years’ experience
• Data entry and excel reporting experience
• Experience providing intensive brief intervention, crisis intervention and system navigation to clients over the phone
• Delivery of over the phone assessments and safety planning
• Demonstrated ability to effectively provide over the phone crisis intervention to individuals experiencing crisis
• Ability to effectively identify problems and offer appropriate resources, referrals, and information to assist the individual in resolving the crisis
• Strong knowledge of appropriate mental health, addiction, problem gaming/gambling and other community resources for system navigation and referral
• Critical thinking and problem-solving skills
• Ability to effectively and efficiently navigate multiple computer systems
• Ability to work well both independently and as part of a multi-disciplinary team.

Additional Requirements

• You will be able to obtain a Provincial Security Clearance