Role Responsibilities

Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!

Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

This role involves but are not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Preparing orders for self-represented litigants, in court or outside of court, at the direction of the judiciary.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members

As the ideal candidate, you will bring:

• Strong communication skills to build relations with stakeholders, staff, and Albertans.
• Adept at de-escalating stressful situations with the ability to remain calm and composed when dealing with difficult situations and behaviors.
• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• Work independently and contribute to a team environment, sharing information and workload.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf

To be successful in this role and working environment, you must be able to demonstrate the following competencies:
 

• AGILITY: You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behavior accordingly.
   
• SYSTEMS THINKING: You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.
   
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
   
• BUILD COLLABORATIVE ENVIRONMENTS: You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
   
• CREATIVE PROBLEM SOLVING: You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.
   
• DRIVE FOR RESULTS: You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others.    

Qualifications

Required:

• A high school diploma and four (4) years of related experience in the legal field or environment is required; or equivalent as described below.
   

Equivalencies will be considered on the basis of: 

• one year of directly related experience for one year of education or 
• one year of directly related education for one year of experience.
   

Preference will be given to candidates with the following:

• Related post-secondary education in the legal field.
• Working knowledge of the Alberta Rules of Court.
• Working knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.)
• Work experience in demonstrating conflict resolution.
• Experience working with vulnerable populations, demonstrating crisis intervention/management skills.
• Work experience with Microsoft Office applications such as Word, Excel, Access, and SharePoint.
• Work experience with a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.
   

Selected candidates will be asked to complete a typing test before scheduling an interview. A typing speed of at least 40 WPM is required to be successful in this role. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Position Information:

• This is for one full-time, temporary position ending in December 2025.
• Location: Medicine Hat, Alberta.
• Hours of Work: Monday to Friday, 7.25 hours per day, 36.25 hours per week.
• This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.
   

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.