Role Responsibilities

Are you looking for summer employment to help with planning, organizing and delivery education and recreation programs for youth? We are looking to recruit 2 summer seasonal positions.

Primary Responsibilities will include:
•    Delivering outdoor and environmental education programs 
•    Delivering youth-based nature and recreation day camps
•    Operating the Boat and Bike rentals
•    Inspecting equipment and repair, coordinate for repair, or remove from service
•    Providing information to visitors on local area attractions, as well as other parks 
•    Till operation, cash handling, credit transaction processing, cash reconciliation
•    Assist with event planning and preparation

As part of the greater Alberta Parks operation, you will:
•    Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner
•    Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations
•    Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required
•    Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g. assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set-up and teardown
•    Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor
•    As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, maps and program advertisements  
•    Record and report statistics as directed by your supervisor
•    Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information
•    Record and report necessary safety, compliance, accident, or wildlife occurrences
•    Complete all required online, in-person, and on-the-job training
•    Complete all required Occupational Health & Safety inspections
•    Complete personal performance agreements.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility – You must be agile to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

•    Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

•    Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

•    Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

•    Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

•    Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Education and Experience:
•    High School Diploma plus one year of related experience

Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience

Requirements:
•    Successful completion of Intermediate (Standard) First Aid and CPR Level C + AED prior to start date at candidates expense
•    Successful candidates must obtain a Criminal Record Check and Vulnerable Sector check
•    Valid Class 5 Driver’s License and a current 3-year Driver’s Abstract with no more than 6 demerits

Assets: 
•    Post-secondary education in a related educational, environmental, or recreational program of study
•    Experience delivering interpretive environmental and outdoor education programs
•    Experience fishing, canoeing, and/or mountain biking and associated certifications (e.g. PMBIA level 1)
•    Knowledge of the Cypress Hills Provincial Park facilities and services; natural and cultural history knowledge 
•    Problem-solving and adaptable
•    Ability to work independently and in a team setting
•    Well-developed interpersonal and communication skills
•    A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
•    Outgoing, friendly personality who enjoys and has experience working with public
•    Strong conflict resolution and de-escalation skills to manage customer complaints and facilitate positive interactions
•    Knowledge of additional local tourism, amenities, cultural and natural history, flora and fauna
•    Good time management skills, ability to pay attention to detail and work well under pressure
•    Previous experience with Parks or the Tourism Industry
•    Experience in retail operations including processing cash and POS payments including till balancing (cash in/out), inventory stocking
•    Proficiency in the Microsoft suite of applications and other computer programs
•    A love of parks and the outdoors, camping and/or nature
•    Ability to speak languages in addition to English

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Terms of Employment
•    Seasonal wage opportunities starting late and end in September 2025 with the contract term dependent on location and operational needs
•    All positions require evenings, weekends and holiday work as scheduled
•    Vacation requests will be considered but not guaranteed

Notes
•    Those selected for an interview must provide three work related references
•    Successful candidates will be required to complete mandatory Government of Alberta training courses
•    Shared rental accommodations may be available. No pets allowed in park staff accommodations

In your resume, please indicate the month, year and date ranges of your education and work experience and if the experience was contract, part time, or full time.