Our private sector client is seeking to fill a Bilingual Customer Service Agent position with enthusiastic and qualified individual. We’re eager to connect and match you based on your expertise and preferences.

Key Requirements:

• Government Reliability Clearance Eligibility: Candidates must have resided in Canada for the past 5 years to qualify.
• Location: All roles are fully on-site at the Little Italy area in Ottawa, ON (near Preston Street).
• Work Hours: Monday to Friday, with rotating shifts between 8 am and 8 pm.
• Contract Duration: Initial contracts are 11 weeks, with potential extensions or permanent offers based on performance.
• Notice Periods: Accommodations can be made for candidates requiring a transition period.

Compensation: $20.50/hour

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In this position you will be a first point of contact for clients, you'll play a pivotal role in addressing inquiries, resolving issues, and ensuring each interaction leaves customers feeling supported and valued. This is a fast-paced role where time flies and weekends are yours to enjoy!

Key Responsibilities

• Handle inbound communications via phone, email, and online chat, assisting customers with questions about relocation policies.
• Provide clear, effective solutions to customer inquiries while maintaining a focus on satisfaction.
• Listen attentively to customer needs, clarify details, and offer personalized support.
• Research issues thoroughly to deliver accurate and efficient resolutions.
• Collaborate with team members to share knowledge and address challenges collectively.
• Foster strong customer relationships by going the extra mile to engage and assist clients.
• Adapt to additional responsibilities and flexible working hours as needed.
• Complete administrative tasks to support the contact center's daily operations.

What We’re Looking For

• Strong communication skills and the ability to articulate ideas clearly across various topics.
• Previous experience as a Receptionist/Customer Service representative.
• A proactive approach to problem-solving and customer engagement.
• The capacity to thrive in a fast-paced, independent work environment.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.