Builds, mentors and leads a team of product managers to achieve the goals of the organization.
Responsibilities
Own the customer and employee experience for Pre-Sales Experience and the lead and account & contact domains
Gather the voice of the customer and employees regarding process and system interactions
Apply user-centered design principles and practices to pre-sales, lead and account setup process, policy, and system transformation, management and improvement
Capture customer and employee business requirements into Epics
Minimize end user disruption through evolutionary UI change where possible
Communicate and train process and UI change where necessary
Define Pre-Sales QTC Experience vision and roadmaps
Develop overall Pre-Sales QTC experience vision, including target company process, policy, and tooling in collaboration with key customer, marketing, revenue operations and sales leadership stakeholders
Partner with downstream teams to deliver continuous and optimal end to end experience
Document business process and system interactions within lead and account & contact domains. Manage contracts with upstream and downstream domains and users
Develop strategy and process roadmap, driving to holistic solutions
In collaboration with key stakeholders, envision the targeted experience and identify business outcomes
Responsible for shaping the backlog to deliver Pre-Sales Experience vision
Create and maintain prioritized roadmaps for Pre-Sales experience. Prioritize epics based on delivery capacity and value
Manage a team of domain Product Owners that support the Pre-Sales Experience
Hire, coach and manage Product Owners
Qualifications
Bachelor's degree preferred
5+ years of experience owning and delivering products
Strong leadership skills and the proven ability to drive organizational change
Strong communication skills with ability to align the organization on complex technical decisions
Active coach and mentor whose goals are to grow and maximize team potential
Experience managing geographically distributed teams
Knowledge
Agile Development & Methodologies, preferably in large organizations
Sales process and sales support structuring
Product Vision and Roadmap Creation
Experience with quote to cash systems and transformation
Prioritization, planning and backlog management
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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.